Confirmation Coordinator

Job Summary

The Confirmation Coordinator plays a vital role in ensuring the successful scheduling and confirmation of appointments for sales representatives. This position requires clear communication with customers, accurate entry of lead information, and proactive management of appointments to reduce cancellations. The Confirmation Coordinator will also handle objections effectively and reschedule appointments when necessary to maintain a steady flow of sales opportunities.

Essential Functions

The essential duties and responsibilities of the Confirmation Coordinator include, but are not limited to:

• Lead Management: Process and manage leads from marketing sources, ensuring they are scheduled and entered into the system accurately and promptly.
• Customer Confirmation: Verify customer details, including contact information, appointment times, product, and service, to ensure the accuracy of all scheduling data.
• Call Documentation: Maintain detailed records of each call attempt, including notes, dispositions, and follow-up actions to ensure effective tracking of appointments.
• Appointment Scheduling: Coordinate appointments between customers and sales representatives, ensuring that schedules are aligned and confirmed in a timely manner.
• Objection Handling: Use effective rebuttals to address customer objections and proactively reschedule appointments, striving to minimize cancellations and ensure successful appointments.
• Follow-up Actions: Ensure consistent follow-up with customers to confirm appointments and address any changes, ensuring smooth communication between the customer and the sales team.

Qualifications

• Experience: Prior experience in a call center, inside sales, or home improvement industry is preferred.
• Skills: Ability to multitask efficiently, with strong attention to detail and excellent organizational skills.
• Communication: Strong verbal communication skills with the ability to follow scripts, handle objections, and apply coaching to improve performance.
• Technology Skills: Proficiency with Microsoft Office 365 Suite and experience with call center systems (e.g., Five9, Lead Perfection) is preferred.
• Adaptability: Ability to quickly learn and adapt to new software applications and processes.

Physical Requirements

• Ability to sit at a desk for extended periods, use a computer, and engage in phone conversations for up to 8 hours per day.

Work Hours

• A flexible schedule is required, including availability on weekends and after-hours as necessary.

Other Duties

This job description is not intended to be an exhaustive list of all tasks and responsibilities. Duties, responsibilities, and activities may change at any time with or without notice to meet business needs.