Front Office Manager

Manage all aspects of the front office from guest registration, brand loyalty program, guest satisfaction program, business center, telephone services, concierge services and guest reservations, to deliver a guest experience that is unique and brings the customer service to life.

At Premier Hospitality Hotels we want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people
• Get ready by taking notice and using your knowledge so that you are prepared for

anything

• Show you care by being thoughtful in the way you welcome and connect with guests
• Take action by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

Financial Returns:

• Participate in the preparation of the annual departmental operating plans. Monitor loyalty program point distribution, control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Oversee night audit function and preparation of daily financial reports.
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

People:

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Ensure staff is properly trained on systems, safety, security and cash-handling procedures as well as service and quality standards.

Guest Experience:

• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

Responsible Business:

• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police and emergency personnel.

Occasional emergency shift coverages and open availability required.

Perform other duties as assigned. May also serve as manager on duty.

ACCOUNTABILITY

This job is the top Front Office job at a limited service hotel. Typically supervises front desk agents and reservations, PBX, etc.

QUALIFICATIONS AND REQUIREMENTS

3 years of Front Office/Guest Service experience including management experience. Must speak fluent English. Other languages preferred.

PHYSICAL DEMANDS

Walking: Moving about on foot

Lifting: Raising or lowering an object from one level to another (includes upward pulling) up to 50 lbs

Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder

Pushing: Exerting force upon an object so that the object moves away from the force

Pulling: Exerting force upon an object so that the object moves toward the force

Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles

Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand.

Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling

Kneeling: Bending legs at knees to come to rest on knee or knees

Crouching: Bending body downward and forward by bending legs and spine

Reaching: Extending hand(s) and arm(s) in any direction

Sitting: Remaining in the seated position

Standing for extended periods of time, up to 8 hours.

Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken Instructions to other workers accurately, loudly, or quickly

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

License/Certification:

• CPR Certification (Preferred)

Ability to Commute:

• Hobbs, NM 88240 (Required)

Ability to Relocate:

• Hobbs, NM 88240: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18