Front Desk Agent

Best Western Plus Flagler Beach Area Inn & Suites

200 Flagler Plaza Drive

Palm Coast FL 32137

Call 386-832-8323 and talk with Jason to schedule your interview.

Hours: 3pm-11pm and 11pm-7am

Company Overview

Best Western Hotels & Resorts is dedicated to creating a collaborative work environment where teamwork and mutual support are paramount. Since our inception in 1946, we have focused on the principle of 'member helping member,' ensuring that our employees and hotel members thrive together.

Summary

As a Front Desk Agent at Best Western, you will be the first point of contact for our guests, providing exceptional customer service and hospitality. Located in a dynamic hotel environment, this role is vital in ensuring guest satisfaction and contributing to our mission of delivering outstanding experiences.

Responsibilities

• Greet guests warmly upon arrival and provide them with information about hotel services and amenities.
• Manage check-in and check-out processes efficiently while ensuring accuracy in billing.
• Handle guest inquiries and resolve issues promptly to enhance guest satisfaction.
• Maintain an organized front desk area, including managing phone systems and reservations.
• Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
• Provide recommendations for local attractions and dining options to enhance the guest experience.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
• Foster positive relationships with guests to encourage repeat visits.

Qualifications

• Proven experience in hospitality or customer service roles, preferably within the hotel industry.
• Strong communication skills, both verbal and written, with excellent phone etiquette.
• Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
• Knowledge of hotel operations, including front desk procedures and guest services.
• Ability to handle multiple tasks efficiently while maintaining attention to detail.
• Experience with reservation systems or night audit processes is a plus but not required.
• A friendly demeanor with a passion for providing exceptional guest experiences.

If you thrive in a fast-paced environment and are eager to make guests feel at home, we invite you to apply today to join our welcoming team at Best Western!

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• Employee discount
• Free parking

Schedule:

• 8 hour shift
• Evenings as needed
• Evening shift
• Every weekend
• Monday to Friday
• Nights as needed
• Night shift
• Overnight shift
• Weekends as needed
• Weekends only

Ability to Commute:

• Palm Coast, FL 32137 (Required)

Ability to Relocate:

• Palm Coast, FL 32137: Relocate before starting work (Required)

Work Location: In person

Salary : $14