What are the responsibilities and job description for the Customer Service Representative/Receptionist position at Premier Insurance Group of Texas?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, and resolving issues efficiently. This role requires excellent communication skills and a strong commitment to customer satisfaction.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Analyze customer needs and provide appropriate solutions.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to enhance the overall customer experience.
- Assist in data entry tasks as required.
- Uphold company policies and procedures while delivering outstanding client services.
Skills
- Strong phone etiquette and communication skills in English; Spanish abilities are a plus.
- Proven experience in customer service or customer support roles.
- Ability to analyze situations effectively and provide solutions.
- Experience with data entry and maintaining accurate records.
- A positive attitude with a focus on client satisfaction and teamwork.
Join us in delivering exceptional service and making a difference for our customers!
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
Ability to Commute:
- Friendswood, TX 77546 (Required)
Ability to Relocate:
- Friendswood, TX 77546: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13 - $16