Pool Deck Attendant

Hours/Days: 11 am to 7 pm Wednesday - Sunday.

High School Diploma, Working outdoors in all Climates.

• 
  Summary of the main function/purpose of the position:

Ensure only those individuals with authorized pool access are on the pool deck. This involves enforcing the wristband policy as guests and owners enter the pool area and remaining vigilant in identifying and contacting unauthorized persons. Present a professional and courteous demeanor for guests and owners utilizing the pools at the Lifestyle Center at Portofino Island Resort. Enforce HOA rules and regulations to ensure guest and owner safety and comfort. Assist guests and owners during emergencies while at the Lifestyle Center.

• 
  Key Principle duties/responsibilities:

• 
  Duties associated with the operation of the Banding Station at the Lifestyle Center pools.
• Maintaining a visible presence around the Lifestyle Center pool deck/Banding Station.
• Checking guest/owner ID cards and issuing the appropriate wristband.
• Preparing Incident Reports for incidents occurring at the pool deck and cove area.
• Enforcing the HOA pool rules in accordance with the current HOA documents.
• Notifying Courtesy Patrol Management when supplies/wristbands need replenishment.
• Monitoring weather conditions and taking appropriate action to secure/close pools.
• Perform basic First Aid as needed for guests, owners and employees

III. Accountability: Areas in which the position is accountable/responsible:

Records: Completing Incident Reports as needed and submitting reports to Management.

Safety: Maintain a visible presence at the Lifestyle Center pool deck, and monitor the safety and security of guests and owners. Notify management of any hazardous conditions occurring on the pool deck.

Customer Service: Assist guests and owners with umbrellas, chairs, lost items, and any other duties associated with the accomplishment of Premier's Mission, Vision, and Values.

Dept. Specific: Issuing wristbands after verifying guest and owner ID's prior to allowing access to the pool deck. Patrolling the pool deck remaining vigilant to identify and report potential trespassers, safety issues, and enforcing HOA pool rules.

• 
  Supervisory Responsibility:

N/A

• 
  Specialized equipment or machines used in the course of the duties of the position:

Golf Carts

Two-way radios

Cell phone

First aid equipment

.

VI. Physical demands:

While performing the duties of this job, the employee regularly performs actions requiring upper body movement for extended periods. The position requires the ability to hear and talk in a clear voice. The employee is frequently required to stand for extended periods of time and walk while on patrol. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. The ability to lift large bulky items weighing up to 50 lbs. is required. The employee will be required to work in an outdoor setting and subject to various weather conditions.

VII. Work Environment:

The work environment requires the ability to remain composed while communicating

with potentially disgruntled guests and owners, and the ability to remain calm in stressful

situations. The position requires the ability to stand and walk for the duration of the shift.

The position requires the ability to work outdoors for long periods of time in the heat,

rain, cold, and humidity.

VIII. Additional Remarks:

Other occasional duties or projects which may be performed at irregular intervals:

• Assisting the Lifestyle Center team members with bussing tables during peak times.
• Picking up litter around the property (non-negotiable).
• Assisting guests and owners with issues as they arise.
• Performing Basic First Aid if needed and preparing an Incident Report.
• Maintaining a clean and organized work environment and monitoring supplies.
• Projects assigned by the HOA Office.

IX. The Premier (PIMG) Culture:

The Premier Culture is the Premier’s Mission, Vision, and Values in practice.

The Premier Culture is defined by regular practices ingrained into every way Premier

does business.

Each employee should know and perform the PIMG Non-Negotiables:

Examples of these are as follows:

• Smile and make eye contact. (10/5 Rule)
• Speak to everyone in a friendly manner.
• Use the guest’s name.
• Take Ownership.
• Invite guests to come back.
• Know your job.
• Know the resort.
• Have a sense of urgency.
• Take pride in your personal appearance.
• Use Proper Etiquette.
• Do it right the first time.
• Never say no