Multi-unit General Manager

Knoxville, TN, 

Skills:

General Manager (Knoxville TN Market)

Job Summary:

The Studio General Manager with Premier Martial Arts will lead the day-to-day operations for corporate owned Premier Martial Arts studios. Areas of key focus include overseeing daily operations, labor management, building and cultivating a collaborative and high performing team culture, and overall P&L responsibility including student membership sales.

Essential Duties and Responsibilities:

• Studio Operational Leadership – Oversee daily operations for assigned Premier Martial Arts Studios within determined geographic area. Maximize operational effectiveness with class and instructor scheduling, supply chain management, hours of operation, and event management. Execute key operational processes identified by PMA district/corporate leadership team to achieve or exceed results.
• Student Success Metrics – Lead class schedule planning, class management, student development, graduation planning. Ensure that all Instructors are meeting and exceeding PMA standards.
• Talent Management – Hire and train all studio level team members. Select, develop, and motivate key studio leaders. Utilize succession planning to prepare for growth by developing the skills of direct reports. Lead through on-going communication, timely feedback, positive reinforcement, written evaluations, and performance feedback. Address performance concerns.
• Planning and People Development - Create a culture that provides exceptional service at all levels. Create an environment where PMA is the brand and employer of choice. Maintain an in-depth knowledge of competitor activity within the region and advise the District Manager of opportunities. Assist the District Manager in analyzing intelligence data and provide recommendations for future action plans. Partner with your District Manager, the membership sales teams, and Unleashed Brands to determine all avenues for driving membership growth. Lead the execution of initiatives and activities including marketing campaigns and community/event sponsorships to ensure all studio level Program Directors are meeting and exceeding expectations. Continuously improve overall brand, brand presence, and student experience by establishing connections and obtaining feedback with student members and their families. Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

* Premier Martial Arts reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.

We're Excited About You if You Have:

• A bachelor’s degree in business, Marketing, Communications, or related field and 3-5 years relevant work experience in operations or franchising
• A can-do attitude as a self-starter with strong attention to detail.
• A strong desire to make an impact.
• The ability to work in conditions which include multiple priorities, extended work schedules and specific time constraints.
• Research & Analysis skills: Understanding of consumer needs and behavior. Strong analytical ability – analyze data, develop insights, etc.
• Strong communication and interpersonal skills. Especially the ability to work cross-departments to achieve results.
• Be a team player.
• Run efficient and effective meetings
• Communicate clear decisions, next steps, and accountability
• Strong attention to detail
• Can think big, delivering innovative strategic solutions
• Budget management skills
• Experience in MS Office: Word, Excel, Outlook, and PowerPoint

About Premier Martial Arts:

Premier Martial Arts has been in business for more than 20 years, and since our founding in 1998 we have helped thousands of students of all ages realize their full potential. Premier Martial Arts delivers a best-in-class martial arts experience that helps our students develop the personal skills that are necessary to build a successful life. Our mastery of teaching martial arts over the past two decades is evident in our structured and thorough curriculum, which is standardized across our 100 locations across the United States, Canada and England. Our curriculum focuses on character development far beyond the importance of self-defense. We teach our young students how to respect their elders, how to be accountable, how to focus and how to stay in shape in a fun and exciting atmosphere. We empower our adult students with the self-confidence to overcome anxieties and trauma, in an environment that fosters inclusion and social belonging.

Job Type:

Full-time