Information Technology System Engineer

We are looking for a dynamic and experienced Senior Systems Engineer to join our fast-paced, growing managed service provider family at Premier Networx! As a managed service provider, we provide proactive IT support to our SMB clients in the greater Augusta area.

Our Culture - We emphasize the importance of education and continuous improvement. Through teaching, training, collaboration, and perseverance, we strive for personal and professional growth. Our belief in the value of knowledge drives us forward. We understand that the skilled services we offer are our product, and it is our top priority to provide exceptional service to our clients with genuine care for their satisfaction.

Our People

• We strive for excellence in everything we do
• We always aim to make a positive impact with each other and our clients
• We have passion that drives us to continuously learn and grow
• We are dedicated to creating a supportive and inclusive environment where everyone feels valued and respected.
• We believe together, we can achieve great things.

Our Core Values define who we are and guide our actions

• Proactive Ownership – Taking initiative, assuming responsibility, and driving results without waiting for instructions.
• Client Experience First – Prioritizing the satisfaction and success of our clients.
• Unrelenting Dedication – Persistently pursuing excellence even in the face of challenges or setbacks.
• Promises Kept – Fulfilling commitments, honoring agreements and delivering on our word.
• Embraces Change – Welcoming and adapting to shifts, innovations and evolving circumstances.

By upholding these core values, we create a strong and supportive culture that enables us to achieve great things together.

What We Offer

• Ambitious learning environment—we pay for certifications & reward learning achievements.
• Customized career-progress plan tailored to your skill level, interests, and goals.
• Generous leave: PTO, Holidays, and Comp time
• Competitive and comprehensive medical, dental, and vision insurance, including life and disability plans.
• Retirement - IRA

Position Overview:

Senior Engineers are strong in all the most common and popular networking and server technologies as well as some of the more mature ones. In addition to strong technical aptitudes, backed by at least five years of hard core in the trenches experience, this person is a powerful communicator and a person who can manage well when the client is in a pickle and needs strong guidance.

This person should be prompt and/or know the importance of communicating next steps and ETAs to clients. This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Microsoft Server, Exchange, SQL, cloud infrastructure (M365 or Google Workspace) web services, networking, VPNs, firewalls, backups, Linux, UNIX and more. The more truly capable the engineer is in all these areas, the higher the utility value.

DUTIES AND RESPONSIBILITIES:

• Establish network environments by designing system configurations, directing system installation, and defining, documenting, and enforcing system standards.
• Design and implement new solutions and improve existing infrastructure.
• Service, configure, install, and maintain customers' IT equipment (Windows servers, workstations, routers, switches, AD, GPO, VPN, DNS, DHCP, VLAN, WAN, etc.).
• Manage and maintain Windows servers, routers, firewalls, wireless devices, switches, and other networking equipment.
• Configuring, installing, and troubleshooting: Windows server and workstation operating system (Win 8, 10, 11, 2012, 2016 & 2019); firewalls, managed switches, routers, WIFI systems; O365 suite. AD and its functions (Users/Groups, NTFS permissions, GP), MS SQL Server 2008 and higher. Networking: switches, routers, servers, cables, firewalls, LAN/WAN, TCP/IP, DNS, UDP, latency, VoIP, QoS.
• Working knowledge of either or both Microsoft Azure or Amazon AWS
• Working knowledge of M365 components such as Exchange Online, Teams, SharePoint, Intune, Security & Compliance, and ATP
• Other related duties as assigned by management
• DAILY time entry accounting for at least 9 hours in the form of Resolution Notes in Service Tickets
• Regular and timely completion of Minimum Documentation Standards for each client
• Execution and conclusion of projects on-time and/or successful management of client expectations when targets cannot be met
• Good communication with Account Managers and Management with regards to events and changes transpiring at client sites
• Ability to communicate with client at all levels from end users, IT personnel and CxO’s and to understand business issues in context of IT issues
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability to deal effectively with stressful situations
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
• Ability to provide accurate time estimates for how long a task will take
• Understands that the success of individuals is measured by the success of their teams

Knowledge, Skills and Abilities:

• Working knowledge of non-Cisco firewall technologies - SonicWALL, Sophos, Fortinet, WatchGuard
• Working knowledge of Microsoft SQL Server
• Working knowledge of wireless technologies Controller vs controllerless, mesh technology, SSID management, signal encryption, dynamic VLAN, RADIUS authentication
• Working knowledge of security fundamentals – endpoint protection, MFA, EDR/XDR, SOC, phishing, threat management

QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree (B.S.) or equivalent in a related field preferred.
• 5 years of related experience or equivalent; experience with a Managed Service company preferred.
• Advanced experience required: Windows Systems, Microsoft AD, Azure, Cisco, O365, SonicWall, Virtual Apps, and Desktops.
• Knowledge of MS Hyper-V/VMware or Azure administration and support.
• Knowledge of Office 365 administration with domain synchronization.
• Excellent written and oral communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Demonstrated ability to plan and organize projects.
• Prior MSP experience preferred.

Preferred Certifications:

• MCSE or Azure Administrator Associate
• CCNA
• CCNP
• Network
• Security