What are the responsibilities and job description for the Desktop Support Technician II position at Premier One?
Do you have a great sense of humor, enjoy solving problems, and get satisfaction from making someone’s day a little brighter? If so, we are looking for YOU! Premier One is an IT department for hire, providing IT with a Human Touch for clients across the United States over 30 years. We have a fun, casual, and collaborative environment and are looking for a talented and experienced Desktop Support Technician II to join our team. This position is local hybrid, some weekly onsite work required.
Competencies You'll Need:
- Technical Savvy & Professional IT Knowledge
- Human-centric Attitude
- Bias to Action
- Quality Conscious
- Continuous Learning
What You’ll do:
- Troubleshoot and resolve IT support issues submitted by Premier One clients
- Maintain advanced knowledge of clients, their IT systems, and their relationship with Premier One
- Maintain advanced knowledge of supported Line of Business applications
- Establish positive relationships with clients, face-to-face, by telephone and email
- Maintain a working team relationship with Service and Engineer teams
- Provide training, documentation, and knowledge transfer to technicians
- Provide, manage, and develop documentation and SOP's
- Provide escalation IT support for technicians
- Perform on-call responsibilities as assigned by supervisor
What Experience and Education You'll Need:
- High School Diploma or GED required; some post-secondary education or training is preferred
- MCSA, A , and Network certification preferred
- Minimum 4 years of IT support and customer service
- Previous experience working for a Managed Service Provider preferred
- Advanced knowledge in select client environments, software, and systems
- Demonstrated expertise in troubleshooting hardware and software across multiple platforms
- Prior exposure to professional office environment
Other Skills and Abilities You'll Need:
- Provide superior client service by resolving problems efficiently and responding quickly
- Ability to work independently and in team settings
- Ability to communicate clearly and quickly on the phone and via video conference
- Ability to work efficiently with attention to details and quality of work produced
- Ability to effectively work in a high pressure, fast-paced environment accountable for results
- Ability to work with a myriad of personality types in a congenial and respectful manner
- Ability to communicate effectively, both verbally and in writing, with staff, clients, and the community
- Ability to organize, multi-task, plan and set priorities with minimal supervision
- Maintain an attitude of confidence, enthusiasm, and positivity
- Physical ability to lift up to 50 pounds
What Are the Perks?
- Hybrid Position
- Rapidly growing company
- Casual and collaborative environment
- Competitive pay
- Excellent benefits
- Generous PTO with paid holidays
If you feel YOU would be successful in this role, please submit your resume. We'd love to chat with you!
Work Remotely
- Yes
Job Type: Full-time
Pay: $49,700.00 - $63,500.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
Education:
- Bachelor's (Preferred)
Experience:
- Desktop support: 4 years (Required)
License/Certification:
- MCSA (Preferred)
Work Location: Hybrid remote in Topeka, KS
Salary : $49,700 - $63,500