What are the responsibilities and job description for the Customer Success Advocate position at Premier Talent Partners?
Responsibilities
At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.
- Adhere to and manage the approved budget
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Keep accurate records and document customer service actions and discussions
- Set a clear mission and deploy strategies focused towards that mission
- Improve customer service experience, create engaged customers, and facilitate organic growth
- Develop service procedures, policies, and standards
- Analyse statistics and compile accurate reports
- Maintain an orderly workflow according to priorities
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Take ownership of customers issues and follow problems through to resolution
- Excellent communication and presentation skills
- Experience in sales or customer service positions is a plus
- Work experience as a Customer Service Trainer or similar role
- 100% Remote
- 3 Month Contract
- Proficiency with: Excel, pivot tables, vlookup, Google Docs, Microsoft or other ERP systems (DAX/Dynamics)
- Ability to type 50 WPM
- Ability to learn and find success in a fast-paced pace ever changing environment
- $24.44 - $25 /hour Pay Rate
At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.
- Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly.
- We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.
- It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.
Salary : $24 - $25
