What are the responsibilities and job description for the Warranty Booking Agent position at Premier Truck Group?
Winners Work Here!
Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward.
Who is Premier Truck Group?
Premier Truck Group is headquartered in Dallas, Texas, with over 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.
Why Join Our Winning Team?
When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:
Employee Discounts
Medical, Dental, and Vision Insurance
Life Insurance
Employee Assistant Programs
Paid Holidays and Paid Time Off
401k Plan with Employer Match
Training
Work-Life Balance
Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!
Warranty Booking Agent Responsibilities:
Close repair orders when repairs are complete
Resolve and process all claims corrections and charge-backs daily
Assist Customer Service Representatives with closing open repair orders
Assist Customer Service Representatives and Service Technicians with questions
Assist management with special projects, audits, reports, etc., as requested
Maintain positive communications/relationships with service and all departments.
Perform all other duties as assigned
Warranty Booking Agent Requirements:
Knowledge of trucking equipment installation and repairs
Excellent verbal and written communication skills
Demonstrated customer service skills
Ability to read and comprehend written instructions and information
Knowledge of automotive parts
Two years of experience in an office position
Ability to deal effectively, listen and communicate with all customers and co-workers
Ability to operate all necessary office equipment
Required Education
High school diploma or the equivalent and two year related experience or equivalent combination of education and experience.
Preferred Education
2-4 year’s related experience and/or training; or equivalent combination of education and experience
IND-SERVICE
Ready to Join?
Apply now to learn more about what Premier Truck Group has to offer!
Premier Truck Group is an equal opportunity employer.
