What are the responsibilities and job description for the Implementation Consultant position at PreSales Collective?
AdvancedMD
AdvancedMD is a unified cloud suite of medical office software hosted on Amazon Web Services/AWS including practice management, electronic health records, and patient engagement, and offers managed medical billing services for independent practices. AdvancedMD serves an expansive national footprint of 65,000 practitioners across 14,000 practices and 900 independent medical billing companies. 8.8M insurance claims are processed every month on the AdvancedMD billing platform!
Role Summary
AdvancedMD, based in South Jordan, UT, is seeking a motivated Implementation Consultant to join our growing RCM (Revenue Cycle Management) Implementation Team. In this role, you will support the onboarding and configuration of AdvancedMD’s RCM solutions for new clients, helping them transition successfully onto our platform. You’ll work closely with clients, internal teams, and stakeholders to ensure implementations are smooth, timely, and aligned with client business goals. This is an excellent opportunity for someone with strong communication, problem-solving, and customer service skills who is eager to grow their career in healthcare software and client implementation.
Essential Job Duties
AdvancedMD, now apart of the Francisco Partners (“FP”) portfolio, revolutionized medical office software in 1999 with the introduction of the industry’s first true cloud solution. Today, the company continues to lead HealthTech innovation with a complete cloud suite of smart applications that work in unison, accelerating collaborative workflow for every role of the practice. With AdvancedMD, medical office staff are empowered to thrive in the online age of healthcare and value-based reimbursement with essential clinical, financial, patient engagement and reputation management applications that are unified and available anytime, anywhere on any device. AdvancedMD strives to be the technology heartbeat of healthcare for providers, patients, and payors for a healthier world. For more information on AdvancedMD, please visit www.advancedmd.com.
Work Environment
AdvancedMD is a unified cloud suite of medical office software hosted on Amazon Web Services/AWS including practice management, electronic health records, and patient engagement, and offers managed medical billing services for independent practices. AdvancedMD serves an expansive national footprint of 65,000 practitioners across 14,000 practices and 900 independent medical billing companies. 8.8M insurance claims are processed every month on the AdvancedMD billing platform!
Role Summary
AdvancedMD, based in South Jordan, UT, is seeking a motivated Implementation Consultant to join our growing RCM (Revenue Cycle Management) Implementation Team. In this role, you will support the onboarding and configuration of AdvancedMD’s RCM solutions for new clients, helping them transition successfully onto our platform. You’ll work closely with clients, internal teams, and stakeholders to ensure implementations are smooth, timely, and aligned with client business goals. This is an excellent opportunity for someone with strong communication, problem-solving, and customer service skills who is eager to grow their career in healthcare software and client implementation.
Essential Job Duties
- Oversee, Coordinate, and manage all aspects of the implementation for new and existing clients
- Communicate and manage internal and external implementation requirements and expectations
- Serve as a single point of customer contact during the implementation.
- Train the client through key product learning milestone for effective application usage
- Manage client escalations
- Assist in the review of client processes and the development of new workflow plans
- Manage client relationships during the implementation process
- Communicate progress updates weekly or as agreed upon with client
- Support sales teleconference in hand-off of new client
- Ensure implementation milestones are met on time
- Coordinate the Electronic Data Interchange (EDI) agreement process
- Hand off to Client Support when client has successfully completed process
- Bachelor's Degree in business or related field a plus
- Web-based Training or Classroom Training/Coaching experience
- Knowledge of medical computerized billing and scheduling software systems preferred
- 1-2 years of implementation or service account management experience
- 1-2 years of work experience in medical office environment, customer service, IT, or support desk
- Must have 1 -2 years in 2 of the following areas: Product Management, Training, Medical Software. Strong working knowledge of Windows, MS Word, Internet Explorer, Excel, PowerPoint
- Ability to lead a client successfully through technical processes
- Ability to manage and fulfill client expectations
- Excellent written and oral communications skills. Excellent communication and organizational skills with a customer service focus
- Ability to prioritize effectively and handle shifting priorities professionally
- Personal track record of being thorough, courteous and responsive in customer service
- Ability to communicate with various business contacts in a professional and courteous manner
- EMR/EHR implementation experience preferred
- Implementation of Web-based systems preferred
- Self-starter, with the ability to organize work for maximum efficiency
- Medical Billing Experience and/or knowledge is a plus
- Ability to work effectively in high-pressure situations.
- Flexible. Vibrant, collaborative & diverse culture that is open-minded & embraces change.
- Insightful. Innovative industry experts who transform client businesses by delivering winning outcomes.
- Trusted. Experienced, reliable & accountable advocates with unwavering integrity.
AdvancedMD, now apart of the Francisco Partners (“FP”) portfolio, revolutionized medical office software in 1999 with the introduction of the industry’s first true cloud solution. Today, the company continues to lead HealthTech innovation with a complete cloud suite of smart applications that work in unison, accelerating collaborative workflow for every role of the practice. With AdvancedMD, medical office staff are empowered to thrive in the online age of healthcare and value-based reimbursement with essential clinical, financial, patient engagement and reputation management applications that are unified and available anytime, anywhere on any device. AdvancedMD strives to be the technology heartbeat of healthcare for providers, patients, and payors for a healthier world. For more information on AdvancedMD, please visit www.advancedmd.com.
Work Environment
- Hybrid office arrangement to start in the South Jordan, Utah office location, with option to work remotely available. Remote work is contingent upon individual role, team structure and alignment to role KPIs.
- Competitive compensation and total rewards benefits
- Comprehensive health, dental, and vision insurance
- 401(k) with generous company match
- Paid time off and holidays
- Hybrid and remote work opportunities
- Career growth and development support
- Collaborative, team-oriented culture
