What are the responsibilities and job description for the Implementation Manager position at PreSales Collective?
What are we looking for?
VBA is seeking an experienced and motivated Implementation Manager to join our team and drive successful project implementations for our clients. This role is pivotal in ensuring our healthcare payer clients are successfully and seamlessly onboarding onto VBA’s SaaS platforms. In this role, the Implementation Manager is the primary client contact for platform implementations and works closely with the client’s project team and VBA teams to optimize success. An ideal candidate has experience applying SaaS implementation best practices and can effectively manage scope, deliver on project timelines, and drive accountability from all stakeholders. They will have a proven track record of leading large project teams, project planning, and ensuring on-time project delivery. This role requires strong and proactive written and verbal communication skills with an ability to lead discussions with business, technical, and executive audiences. Identifying and mitigating risks and effectively driving appropriate escalations are critical capabilities in this role. You will report directly to senior management and play a key role in building client satisfaction and trust in VBA.
About VB
AVBA is a leading-edge healthcare SaaS technology company dedicated to providing innovative, scalable, and secure solutions for healthcare payers. Our team of innovators, creators, and problem solvers is passionate about making a difference in people's lives by delivering technology that truly matters. We thrive on challenging the status quo and delivering solutions that exceed expectations while having fun and working collaboratively.
What are we looking for in this position?
Up to 10% travel to client sites.
Location:
Remote.
What can VBA offer you?
At VBA, we believe in creating a dynamic and supportive work environment where our team members can thrive. We offer opportunities for professional growth, a collaborative team culture, and the chance to make a significant impact in the healthcare technology space.
Work/Life Balance
VBA is seeking an experienced and motivated Implementation Manager to join our team and drive successful project implementations for our clients. This role is pivotal in ensuring our healthcare payer clients are successfully and seamlessly onboarding onto VBA’s SaaS platforms. In this role, the Implementation Manager is the primary client contact for platform implementations and works closely with the client’s project team and VBA teams to optimize success. An ideal candidate has experience applying SaaS implementation best practices and can effectively manage scope, deliver on project timelines, and drive accountability from all stakeholders. They will have a proven track record of leading large project teams, project planning, and ensuring on-time project delivery. This role requires strong and proactive written and verbal communication skills with an ability to lead discussions with business, technical, and executive audiences. Identifying and mitigating risks and effectively driving appropriate escalations are critical capabilities in this role. You will report directly to senior management and play a key role in building client satisfaction and trust in VBA.
About VB
AVBA is a leading-edge healthcare SaaS technology company dedicated to providing innovative, scalable, and secure solutions for healthcare payers. Our team of innovators, creators, and problem solvers is passionate about making a difference in people's lives by delivering technology that truly matters. We thrive on challenging the status quo and delivering solutions that exceed expectations while having fun and working collaboratively.
What are we looking for in this position?
- Bachelor’s degree in a related field (e.g., Business, Healthcare, IT, or similar).
- Minimum of 5-7 years of experience in project management roles within the software, healthcare, or consulting industries.
- Self-motivated individual with strong project management and organizational skills.
- Ability to manage multiple clients and projects simultaneously, prioritizing effectively to meet deadlines.
- Excellent communication and interpersonal skills with the ability to build rapport and trust with clients, while also managing scope creep and difficult conversations effectively.
- Demonstrated experience managing large teams and complex projects.
- Proven ability to succeed in a fast-paced, project-based environment.
- Intellectually curious with a passion for continuous learning and improvement.
- Familiarity with SaaS software solutions, EDI interfaces, and APIs.
- Experience leveraging project management tools and software.
- Experience with B2B SaaS implementations in the healthcare industry.
- Experience with healthcare insurance-related technology such as claims administration platforms, portals, and/or analytics platforms.
- Ability to work independently and be resourceful when confronted with ambiguity.
- Experience in managing client relationships and guiding overall client experience.
- Project Management Professional (PMP) or other relevant certifications.
- Lead and manage the end-to-end implementation process of SaaS solutions for healthcare clients.
- Develop comprehensive project plans, including timelines, milestones, and resource allocation.
- Drive project deadlines and ensure timely delivery while maintaining high-quality standards.
- Proactively communicate with clients and internal stakeholders to provide project updates, address concerns, and manage expectations.
- Identify potential risks and issues and escalate them appropriately to ensure timely resolution.
- Collaborate with cross-functional teams, including product, solution consulting, sales, and integration services, to ensure successful project delivery.
- Understand technical solutions for SaaS software, including EDI interfaces and APIs, and understand how to best facilitate and drive outcomes from these discussions.
- Foster a proactive “action-first” mindset and approach within the team.
- Continuously improve project management processes and methodologies to enhance efficiency and effectiveness.
- All other duties as assigned.
Up to 10% travel to client sites.
Location:
Remote.
What can VBA offer you?
At VBA, we believe in creating a dynamic and supportive work environment where our team members can thrive. We offer opportunities for professional growth, a collaborative team culture, and the chance to make a significant impact in the healthcare technology space.
Work/Life Balance
- Remote/Hybrid Schedules (depending on job role).
- 12 Paid Holidays.
- Responsible Time Off.
- Volunteerism Day.
- Paid Parental Leave: 2 Weeks: Bonding Leave.
- 10 Weeks: Supplemental Medical Leave (for Birthing Parents Only).
- Life insurance - $500,000 guaranteed issue.
- Short- and long-term disability insurance.
- Employer match on employee 401(k) contributions.
- Broadband Reimbursement up to $120.
- Health Insurance (3-Medical Plan Options).
- Dental - Company sponsored benefit.
- Vision - Company sponsored benefit.
- Employee Assistance Program.
