Implementation Manager

What are we looking for?

VBA is seeking an experienced and motivated Implementation Manager to join our team and drive successful project implementations for our clients. This role is pivotal in ensuring our healthcare payer clients are successfully and seamlessly onboarding onto VBA’s SaaS platforms. In this role, the Implementation Manager is the primary client contact for platform implementations and works closely with the client’s project team and VBA teams to optimize success. An ideal candidate has experience applying SaaS implementation best practices and can effectively manage scope, deliver on project timelines, and drive accountability from all stakeholders. They will have a proven track record of leading large project teams, project planning, and ensuring on-time project delivery. This role requires strong and proactive written and verbal communication skills with an ability to lead discussions with business, technical, and executive audiences. Identifying and mitigating risks and effectively driving appropriate escalations are critical capabilities in this role. You will report directly to senior management and play a key role in building client satisfaction and trust in VBA.

About VB

AVBA is a leading-edge healthcare SaaS technology company dedicated to providing innovative, scalable, and secure solutions for healthcare payers. Our team of innovators, creators, and problem solvers is passionate about making a difference in people's lives by delivering technology that truly matters. We thrive on challenging the status quo and delivering solutions that exceed expectations while having fun and working collaboratively

.
What are we looking for in this positio

• n?Bachelor’s degree in a related field (e.g., Business, Healthcare, IT, or similar
• ).Minimum of 5-7 years of experience in project management roles within the software, healthcare, or consulting industrie
• s.Self-motivated individual with strong project management and organizational skill
• s.Ability to manage multiple clients and projects simultaneously, prioritizing effectively to meet deadline
• s.Excellent communication and interpersonal skills with the ability to build rapport and trust with clients, while also managing scope creep and difficult conversations effectivel
• y.Demonstrated experience managing large teams and complex project
• s.Proven ability to succeed in a fast-paced, project-based environmen
• t.Intellectually curious with a passion for continuous learning and improvemen
• t.Familiarity with SaaS software solutions, EDI interfaces, and API
• s.Experience leveraging project management tools and softwar

e.
What do we consider a pl

• us?Experience with B2B SaaS implementations in the healthcare indust
• ry.Experience with healthcare insurance-related technology such as claims administration platforms, portals, and/or analytics platfor
• ms.Ability to work independently and be resourceful when confronted with ambigui
• ty.Experience in managing client relationships and guiding overall client experien
• ce.Project Management Professional (PMP) or other relevant certificatio

ns.
What will you be doi

• ng? Lead and manage the end-to-end implementation process of SaaS solutions for healthcare clie
• nts.Develop comprehensive project plans, including timelines, milestones, and resource allocat
• ion.Drive project deadlines and ensure timely delivery while maintaining high-quality standa
• rds.Proactively communicate with clients and internal stakeholders to provide project updates, address concerns, and manage expectati
• ons.Identify potential risks and issues and escalate them appropriately to ensure timely resolut
• ion.Collaborate with cross-functional teams, including product, solution consulting, sales, and integration services, to ensure successful project deliv
• ery.Understand technical solutions for SaaS software, including EDI interfaces and APIs, and understand how to best facilitate and drive outcomes from these discussi
• ons.Foster a proactive “action-first” mindset and approach within the t
• eam.Continuously improve project management processes and methodologies to enhance efficiency and effectiven
• ess.All other duties as assi

gned
Travel Requirements: Up to 10% travel to client

sitesLocation: R

emote
What can VBA offer

you? At VBA, we believe in creating a dynamic and supportive work environment where our team members can thrive. We offer opportunities for professional growth, a collaborative team culture, and the chance to make a significant impact in the healthcare technology

space.
Work/Life B

• alance:Remote/Hybrid Schedules (depending on jo
• b role)Ti
• me off:12 Paid H
• olidaysResponsible T
• ime OffVolunteer
• ism DayPaid Parental
• Leave:2 Weeks: Bondin
• g Leave10 Weeks: Supplemental Medical Leave (for Birthing Parent

s Only)
Financial Health-Company Sponsored B

• enefits:Life insurance-$500,000 guarante
• ed issueShort- and long-term disability i
• nsuranceEmployer match on employee 401(k) contr
• ibutionsBroadband Reimbursement up

to $120
Health &

• Wellness:Health Insurance (3-Medical Plan
• Options)Dental- Company sponsore
• d benefitVision- Company sponsore
• d benefitEmployee Assistanc