Mobile Technology Specialist

Presbyterian Homes & Services is Full-Time Mobile Technology Specialist to join its team. 

The Mobile Technology Specialist is a service-oriented role that manages both PHS’s Mobile Device Management Program (MDM) Device Enrollment Program (DEP) and Android Enterprise Program while also collaborates with a team to ensure the successful procurement and deployment of mobile and data communications devices across the company. This role also serves as a resource to people in their learning and adoption of mobile technology. Additionally, the Mobile Technology Specialist resolves help desk requests for people working remotely and in PHS’s office.

REPORTING STRUCTURE
The Mobile Technology Specialist reports to the IT Director of Networking and Telecommunications and works collaboratively with IT Staff, management, mobile device users and others within the scope of a support to our senior living communities.

Key responsibilities of this position include but are not limited to:

• Utilize the Microsoft Intune MDM solution to manage services including Active Directory integration and device and security policy maintenance.
• Oversee the Mobile Device Management (MDM) platform, ensuring devices are enrolled, configured, and compliant with organizational policies.
• Manage the Device Enrollment Program (DEP) and Android Enterprise Program, providing seamless setup and deployment of mobile devices.
• Procure mobile devices using a variety of methods, including the Apple Device Enrollment Program (DEP).
• Collaborate with cross-functional teams to ensure timely and accurate procurement of mobile and data communication devices.
• Coordinate the deployment of devices, including configuration, testing, and user setup.
• Oversee, recover, and recycle electronic assets including smartphones, feature phones, tablets, and other associated hardware.
• Maintain assets in the Asset Management system.
• Coordinate with wireless and device vendors to meet the needs of PHS’s employees.
• Provide end-user support for mobile technology, offering training and guidance to enhance technology adoption and usability.
• Serve as a resource for troubleshooting and resolving mobile device issues for both office-based and remote employees.
• Respond to help desk tickets related to mobile and data communications devices, ensuring prompt resolution.
• Maintain and update PHS’s knowledge base on technical queries and ticket resolution.
• Develop and maintain support documentation.
• Follow, redefine, and develop workflow related to mobile device management.
• Stay updated on industry trends and emerging technologies in mobile device management and communications.
• Identify and implement improvements to PHS’s mobile technology systems and processes.
• Performs other duties and responsibilities as necessary.

• Bachelor’s degree or a combination of equivalent work experience, education, and 2 years working in a help desk role and managing mobile devices, and providing user support and solution services.
• Experience with Apple Device Enrollment Program (DEP), Microsoft Office, and O365, iOS devices, and Android devices is necessary.
• Experience with Microsoft Intune desirable.
• Ability to travel domestically to PHS sites on an as-needed basis.
• Excellent written, computer, interpersonal relationship, and communication skills.
• Strong administrative, planning, collaboration, and problem-solving skills.
• Demonstrated ability to read, write, speak, and understand the English language to communicate with all customers.
• Able to read and understand technical manuals and procedural documentation.
• Proficient in Internet navigation, Microsoft Word, Excel, PowerPoint, and Outlook.
• Self-motivated and directed with attention to detail.