What are the responsibilities and job description for the Collections Analyst position at Presbyterian Senior Living – Administrative Office?
Full-Time Remote position - must be within 3 hours of Dillsburg, PA.
Presbyterian Senior Living is a mission-driven organization that lives our values of fostering teamwork, upholding integrity, embracing innovation and leading with compassion in all that we do. Our legacy of serving more than 6,000 older adults with respect and dignity for over 95 years supports our mission to promote wholeness of body, mind and spirit for all that live within our communities.
If you are compassionate, driven and enjoy working with an organization that is committed to valuing the diversity of all team members, one that offers a variety of schedules, career development, excellent benefit options, and more; PSL is for you! Whether you are a nurse, caregiver, culinary professional, maintenance worker or looking for a new career, we offer a wide range of career opportunities to fit your skills and interest.
- Three to Five years’ experience in healthcare accounts receivable collections preferred
- Knowledge of federal and state collection-related laws and regulations preferred
- Bachelor’s Degree in accounting or related field preferred
- Experience working with computerized accounting systems required
- Demonstrated written and oral communication skills required
- Limited travel required
- Experience with Microsoft Office, including Excel and Word preferred
- Assisting PSL staff with collection issues as necessary.
- Coordination and oversight of accounts referred to outside collection agencies.
- Maintaining documentation to support collection efforts.
- Monitoring accounts receivable aging reports on a monthly basis for assigned payer(s).
- Identifying accounts that require collection and initiating appropriate collection efforts.
- Communicating significant collection-related issues and trends with management timely and appropriately.
- Accurate and appropriate documentation of collection efforts performed.
- Negotiating payment terms/conditions and settlements with residents and/or guarantors.
- Accurate and appropriate documentation of negotiated payment terms and settlements.
- Analyzing adequacy of allowance for bad debt and submits recommendations as necessary.
- Assigning accounts to outside collection agencies when necessary.
- Monitoring progress made by outside collection agencies on assigned accounts.
- Serving as liaison with outside collection agencies.
- Communicating significant collection issues with Management timely.
- Making recommendations to Management in regard to how to proceed with pursuing collection of significant collection issues.
- Attending hearings and depositions when necessary; may be required to testify in court.
- Maintaining and monitoring collections documentation system.
- Conducting training for new users as necessary.
- Preparing and distributing monthly aging reports or other related information or analysis to Management, financial institutions, and others as requested.
- Drafting and implementing collection-related procedures and processes as necessary. Providing PHI and community staff with adequate training thereon.
- Completing other accounts receivable and/or collection-related projects as assigned.
- Providing collection-related assistance to PHI staff, as requested.
- Responding to collection-related inquiries via email, phone and in person in a timely and professional manner.
- Monitoring alternative payment arrangements as necessary and initiating appropriate collection efforts as necessary.
- Accurate and appropriate documentation of alternative payment terms and settlements.
- Reviews and approves PSL subsidized care applications.
