What are the responsibilities and job description for the Administrative Assistant - Housing position at Presbyterian Villages of Michigan?
Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects. Provides administrative, clerical and project support in a professional and confidential manner.
Essential Job Duties and Responsibilities: may include but not limited to:
- Organizes, directs and/or supervises departmental functions including reception, telephone communication system and mail distribution.
- Attends and/or participates in meetings and/or events and may transcribe and prepare minutes or summaries.
- Accumulates, maintains, verifies and reports data, statistics and research.
- Assists with collection of rent and execution of monthly certification process of resident.
- Composes, prepares, monitors and responds to correspondence.
- Directs and assists residents, families, business invitees and staff.
- Schedules and maintains appointments and calendars.
- Creates and maintains filing system.
- Responds to inquiries and provides information regarding the Village.
- Scheduled and conducts Village tours.
- Establishes and maintains resident (and prospect) records including but not limited to: Filing; Revising and updating records, charts, etc.; Gathering required data and documentation; Data input
- Assists with information gathering, including scheduling and conducting admission interview with potential residents and families.
- Evaluates need for and/or requisitions adequate supplies, equipment and follow- up regarding assurance issues.
- Evaluates need for and/or requests maintenance work orders.
- Coordinates special events.
- Creates newsletters, flyers and other documents utilizing various software programs and desktop publishing.
- Creates and maintains a positive customer service atmosphere, including continuous quality improvement, teamwork, mutual respect, professionalism and accountability.
- Attends and participates in all appropriate departmental/Village meetings, training and development opportunities.
- Embrace, uphold and promote Presbyterian Villages of Michigan's mission, vision, beliefs, values, strategic goals, objectives and Servant Leadership.
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Follows established policies and procedures including but not limited to:
- Presbyterian Village employment policies and procedures.
- Departmental policies and procedures.
- Safety policies and procedures.
- Federal, state and local regulations.
- Performs any and all other duties and/or tasks as assigned or requested.
Education:
- High School Diploma or General Education Diploma (GED); Math aptitude generally commensurate with some college level education or equivalent experience.
- Must be able to follow oral and written instructions, generally commensurate with some college level education or equivalent experience.
- Trained as Certified Occupancy Specialist at HUD or MSHDA villages, a plus.
- Affordable housing property management software; HUD or MSHDA governed village.
Certificates & Licenses:
- HUD or MSHDA Villages: Certified Occupancy Specialist certificate required at hire, or within 6 months of position. Inability to obtain and sustain required certification will cause ineligibility for the position.
Communication/Interpersonal Skills:
- Ability to communicate professionally and effectively with all level of staff and visitors.
Previous Experience:
- One to three years’ related professional business office experience or equivalent combination of educational experience.
- Experience working with one of the following subsidized programs: tax credit/MSHDA, low income, & HUD.
Computer Skills:
- Efficient Computer knowledge and use of Microsoft products, word processing, spreadsheets database systems and email.
- HUD or MSHDA governed village: Affordable housing property management software, a plus.
About Presbyterian Villages of Michigan:
Presbyterian Villages of Michigan (PVM) will be celebrating its 80th Anniversary in 2025 and has long been recognized as a premier provider of senior living and services. A nonprofit, faith-based organization and recognized leader in the aging field, PVM has many locations, which include independent living, assisted living, skilled nursing, memory care, and stay and play services, throughout Michigan’s Lower Peninsula. Recognized as an innovative leader, PVM was an early adopter of home and community based services. The organization’s goal has always been to deliver an environment that transforms senior living and services, while enhancing the communities it serves. PVM is also a leader in helping enrich the lives of those who prefer to remain in their own homes through a variety of home and community based services. PVM is a co-sponsor of two regional Programs of All-Inclusive Care for the Elderly (PACE), one in Southeast Michigan and the second in Central Michigan. Combined, these programs serve an additional 1,000 individuals through coordinated care resources that address their medical, social, and physical needs. In many senior living locations, service coordinators are available to assist residents with accessing services and planning assistance.
