Front Desk Agent - Residence Inn by Marriott - Prescott

Position: Front Desk

Brand: Residence Inn

Location: Prescott, Arizona

GENERAL SUMMARY:

Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner. Work as a team member with employees at hotel and other properties.

DUTIES AND RESPONSIBLITIES:

• Report to work on time, in proper and clean uniform, including name tags.

• Handle all duties according to company policies and procedures.

• Be knowledgeable about daily hotel operations, check bulletin boards and be up to date with all changes, new procedures, and events.

• Have knowledge about room rates, packages, discounts, and promotions and know how to handle each.

• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.

• Perform guest registration and room assignment and accommodate special requests of all customers.

• Be knowledgeable about Marriott Rewards and other frequent traveler programs.

• Answer the phones within three rings in a professional manner.

• Follow all cash handling and banking procedures to check out all guests efficiently.

• Operate Property Management Systems, take same day reservations and know how to enter a reservation.

• Handle mail and messages properly and on a confidential basis

• Always ensure the cleanliness of the front desk and back-office area. Utilize spare time for cleaning. Keep computer equipment clean at all times.

• Assist all guests in problems and questions as required.

• Assist team members in their jobs to ensure that all jobs are done on time.

• Have knowledge about all emergency procedures and know how to act on them.

• Be flexible regarding work schedule.

• Have knowledge about the city, the local area, and attractions to provide the guest with all requested information.

• Ensure proper credit when checking out guests and provide the guests with a 0-balance invoice.

• Follow all cash and end of day procedures.

• When leaving the front desk area, it is mandatory to lock your cash drawer and log off the PMS.

• Other duties as assigned.

DESIRED QUALIFICATIONS:

• Must be reliable; willing to work weekends and holidays.

• Must be able to deal with the public in a professional and courteous manner.

• Must be able to communicate with all managers, supervisors, and team members.

• Able to handle conflict situations in a professional manner.

• Must be a self-starter.

• Must be physically fit and have the ability to bend, stoop and lift.

We are a drug free working environment. If given the opportunity to work on our team you must first past a drug test.

EOE M/F/V/D