What are the responsibilities and job description for the Consumer Communication Specialist Job at Prestige Brands in Lynchburg position at Prestige Brands?

Job Description

TITLE : Consumer Communications Specialist

DEPARTMENT : Medical Affairs

OCCUPATIONAL SUMMARY :

Serve as a product expert for Company products when responding to inquiries and

complaints. Handle consumer and medical professional contacts related to adverse

events, product inquiries and complaints.

ACCOUNTABILITEIS :

Provide outstanding service to and engage professionally with consumers and other company contacts
Liaise with medical professionals and consumers related to product inquiries and complaints as they relate to all C.B. Fleet Company, Inc. and Prestige Brand drug, device and dietary supplement products
Enter case data into the relevant database
Possess a constant working knowledge of company products sold world-wide

RESPONSIBILITIES :

Provide high quality customer service to consumers and health care professionals.

Maintain professionalism and represent Brands with honor and respect

Effectively multi-task while handling consumer contacts – have the ability to listen

and electronically capture consumer comments simultaneously

Manage large amount of inbound contacts

Identify consumers’ needs, clarify information, research issues and provide solutions

effectively and in a timely fashion

Serve as a Brand Advocate to our consumers

Demonstrate excellent language and communication skills both by voice and in

writing

Follows the Medical Affairs record retention system.

Follow Good Documentation Practices.

Maintain high quality standards for data entry and database coding.

Maintain a high level of product knowledge.

Attend pertinent department meetings.

Provide complaints and inquiries analysis as necessary.

Perform other duties as required.

QUALIFICATIONS :

Requires knowledge gained through a degree, preferably in a health, science or

communication / marketing discipline and 5 years working experience.

Customer Service experience, preferred

HNinHg5R2P

Apply for this job

Receive alerts for other Consumer Communication Specialist Job at Prestige Brands in Lynchburg job openings

Job openings at Prestige Brands

eCommerce Manager - Walmart

Prestige Brands

Tarrytown, NY Full Time

Department : Sales Administration Prestige Consumer Healthcare is a company that focuses on product innovation and quali...

Utility Operator - 3rd Shift

Prestige Brands

Lynchburg, VA Full Time

Job Description Job Description TITLE : Utility Operator – 3rd Shift DEPARTMENT : Processing ABOUT US : For over 150 yea...

Maintenance Mechanic - 3rd Shift (Lynchburg, VA)

Prestige Brands

Lynchburg, VA Full Time

Position Maintenance Mechanic - 3rd Shift (Lynchburg, VA) Department Maintenance For over 150 years, Fleet Laboratories'...

Maintenance Mechanic Leader - 3rd Shift (Lynchburg, VA)

Prestige Brands

Lynchburg, VA Full Time

Position Maintenance Mechanic Leader - 3rd Shift (Lynchburg, VA) Department Maintenance For over 150 years, Fleet Labora...

Not the job you're looking for? Here are some other Consumer Communication Specialist Job at Prestige Brands in Lynchburg jobs in the Lynchburg, VA area that may be a better fit.

Consumer Communication Specialist Job at Prestige Brands in Lynchburg

What are the responsibilities and job description for the Consumer Communication Specialist Job at Prestige Brands in Lynchburg position at Prestige Brands?

What is the career path for a Consumer Communication Specialist Job at Prestige Brands in Lynchburg?

Job openings at Prestige Brands

Not the job you're looking for? Here are some other Consumer Communication Specialist Job at Prestige Brands in Lynchburg jobs in the Lynchburg, VA area that may be a better fit.

We don't have any other Consumer Communication Specialist Job at Prestige Brands in Lynchburg jobs in the Lynchburg, VA area right now.

AI Assistant is available now!