What are the responsibilities and job description for the Consumer Communication Specialist position at Prestige Brands?
TITLE: Consumer Communications Specialist
DEPARTMENT: Medical Affairs
OCCUPATIONAL SUMMARY:
Serve as a product expert for Company products when responding to inquiries and
complaints. Handle consumer and medical professional contacts related to adverse
events, product inquiries and complaints.
ACCOUNTABILITEIS:
- Provide outstanding service to and engage professionally with consumers and other company contacts
- Liaise with medical professionals and consumers related to product inquiries and complaints as they relate to all C.B. Fleet Company, Inc. and Prestige Brand drug, device and dietary supplement products
- Enter case data into the relevant database
- Possess a constant working knowledge of company products sold world-wide
RESPONSIBILITIES:
- Provide high quality customer service to consumers and health care professionals.
- Maintain professionalism and represent Brands with honor and respect
- Effectively multi-task while handling consumer contacts – have the ability to listen
and electronically capture consumer comments simultaneously
- Manage large amount of inbound contacts
- Identify consumers’ needs, clarify information, research issues and provide solutions
effectively and in a timely fashion
- Serve as a Brand Advocate to our consumers
- Demonstrate excellent language and communication skills both by voice and in
writing
- Follows the Medical Affairs record retention system.
- Follow Good Documentation Practices.
- Maintain high quality standards for data entry and database coding.
- Maintain a high level of product knowledge.
- Attend pertinent department meetings.
- Provide complaints and inquiries analysis as necessary.
- Perform other duties as required.
QUALIFICATIONS:
- Requires knowledge gained through a degree, preferably in a health, science or
communication/marketing discipline and 5 years working experience.
- Customer Service experience, preferred
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