Rentals Dispatch Administrator

Job Summary

Prestige Golf Cars is looking to hire a motivated Rentals Dispatch Administrator who will deal with day-to-day customer service, as well as have an active role in writing new orders, managing rental orders, coordinating the dispatch of rental golf cars, and contacting customers for scheduling service on golf cars. They will work directly with customers to understand their needs and provide information/consultation to our customers with excellent service.

Supervisory Responsibilities

• None

Duties and Responsibilities

• Coordinate the distribution of rental cars to meet the demands of customers
• Inventory carts, track the status and delivery of the cars
• Coordinate the dispatch of golf cars to the right locations
• Communicate with employees or external parties to coordinate transports
• Keep constant contact with drivers to make sure carts get picked and delivered in a timely manner
• Creating rental contracts, answering phones for rental and dispatch department. Setting up deliveries/pickups for dispatch
• Enter data in computer system and create quotes for future rentals
• Monitor the route and status of carts to coordinate and prioritize the schedule
• Assigns drivers to jobs and ensures that each driver has the correct documents necessary to complete the job
• Initiates automotive services and repairs by ascertaining performance problems and services requested
• Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records
• Ascertains automotive problems and services by listening to customer’s description of symptoms, and clarifying description of problems
• Work closely with service technicians to get a diagnosis on cars to report back to customers
• Look up parts and keep up to date on all work orders
• Other duties may be assigned by management as needed

Required Skills/Abilities

• Extremely self-motivated and eager to work
• Exceptional customer service skills
• Working knowledge and experience in automotive/motorsport products, repairs, and parts.
• Working knowledge of windows computers and essential programs
• Strong communication skills and the ability to schedule appointments, meet with customers and ensure that work is done properly
• Ability to communicate complicated golf car processes to customers who may only have basic knowledge

Education and Experience

• 3 years or more experience in automotive/motorsport industry
• 3 years or more experience in the dispatch industry
• High School diploma or equivalent
• Basic mathematical skills to prepare and process bills and customer payment
• Clean driving record with valid driver's license

Physical Requirements

• Ability to lift part up to 50 pounds
• Ability to sit for long periods of time
• Ability to stand for long periods of time
• Repetitive motion

Pay 19.00 - 22.00 per DOE

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Dispatching: 3 years (Preferred)
• Service writing: 3 years (Preferred)

Work Location: In person

Salary : $19 - $22