What are the responsibilities and job description for the Safety and Risk Manager position at Prestige Maintenance USA?
Overview
Prestige Maintenance USA provides scalable janitorial and facilities maintenance services using environmentally sustainable solutions. We’re based in Plano, Texas — just north of Dallas — and have more than 3,000 employees nationwide. We customize janitorial and facilities-maintenance programs for clients in many industries, including distribution, fitness, grocery, retail, and transportation.
We are proud to be a woman-owned business led by Rachel Sanchez, CEO, and Jason Dinverno, CXO, whose parents, Marie and Alex Dinverno, established the company in 1976. As a women’s business enterprise, certified by WBENC, we look to partner with suppliers, clients, and team members who share our values. Not only are we a diverse supplier, but we also have our own supplier diversity program where we actively engage in partnership with other diverse suppliers.
The solutions we provide are scalable — flexible enough to meet the needs of any size enterprise, from Fortune 500 and mid-market clients to small businesses.
As the facilities maintenance and janitorial industry changes, independently owned companies like PMUSA are becoming less common. This allows us to focus on what’s right for our customers, not for shareholders.
Our nimbleness enables us to deliver a greater depth of service and responsiveness as well as a large pool of talent, without the hassles often associated with the largest of companies. Yet our large employee base, history, and national footprint mean we have the resources to serve clients of all sizes, from national, multi-site retail chains to smaller, independently-owned businesses.
Job Skills / Requirements
Our nimbleness enables us to deliver a greater depth of service and responsiveness as well as a large pool of talent, without the hassles often associated with the largest of companies. Yet our large employee base, history, and national footprint mean we have the resources to serve clients of all sizes, from national, multi-site retail chains to smaller, independently-owned businesses.
The Safety and Risk Manager is responsible for planning and overseeing compliance to policies, programs, and initiatives which support health, safety, environment, (HSE) and risk mitigation. This position manages a range of programs which support safety programs, training, general liability and workers compensation claims. This position is equally responsible for key business processes of Cleaning Industry Management Standard (CIMS) program.
CIMS Program Coordinator:
· Ensure that all programs remain in compliance with the requirements of the Cleaning Industry Management Standard (CIMS) and CIMS-Green Building criteria, if applicable
· Collaborate with operations team leaders to ensure compliance is maintained which may include communication, training, and audit
· Maintain, review and revise (as needed), documentation, policies and procedures to ensure continued compliance with the CIMS and CIMS-GB requirements
· Perform internal assessments to ensure continued compliance
· Coordinate and participate in the CIMS and CIMS-GB recertification process every two years with CXO, operations leadership and CIMS assessor Health and Safety Program
· Oversees organizational compliance with local, state and federal environment, health and safety regulations
· Ensures that environmental policy and procedure manuals are available and updated at all times
· Ensures compliance with all environmental, health and safety regulations, and keeps abreast of any changes to laws and regulations that impact the organization
· Oversees safety committees
· Leads and ensures compliance for safety training
Claims / Risk Management:
· Oversees new claim notices and tender letters ensuring they are submitted to insurance broker with timekeeping, employee contact information, and time-appropriate contract
· Coordinates responses to inquiries from insurance adjusters to support investigative process
· Participates in monthly claims calls with our general counsel to review general liability claims and workers compensation claims
· Supports completion of interrogatories and requests for production with assigned counsel
· Supports depositions by coordinating the appropriate Account Director (or other assigned company representative) to participate for each claim requiring such as well as ensuring the deposition preparation with assigned counsel
CDP (Carbon Disclosure Project):
· Updates annually by due date the CDP disclosure for customers requesting participation
· Coordinates data collection from internal departments and translates data into required format
· Coordinates responses with CXO regarding new plans, ongoing plans and updates year over year
CIMS Program Coordinator:
· Ensure that all programs remain in compliance with the requirements of the Cleaning Industry Management Standard (CIMS) and CIMS-Green Building criteria, if applicable
· Collaborate with operations team leaders to ensure compliance is maintained which may include communication, training, and audit
· Maintain, review and revise (as needed), documentation, policies and procedures to ensure continued compliance with the CIMS and CIMS-GB requirements
· Perform internal assessments to ensure continued compliance
· Coordinate and participate in the CIMS and CIMS-GB recertification process every two years with CXO, operations leadership and CIMS assessor Health and Safety Program
· Oversees organizational compliance with local, state and federal environment, health and safety regulations
· Ensures that environmental policy and procedure manuals are available and updated at all times
· Ensures compliance with all environmental, health and safety regulations, and keeps abreast of any changes to laws and regulations that impact the organization
· Oversees safety committees
· Leads and ensures compliance for safety training
Claims / Risk Management:
· Oversees new claim notices and tender letters ensuring they are submitted to insurance broker with timekeeping, employee contact information, and time-appropriate contract
· Coordinates responses to inquiries from insurance adjusters to support investigative process
· Participates in monthly claims calls with our general counsel to review general liability claims and workers compensation claims
· Supports completion of interrogatories and requests for production with assigned counsel
· Supports depositions by coordinating the appropriate Account Director (or other assigned company representative) to participate for each claim requiring such as well as ensuring the deposition preparation with assigned counsel
CDP (Carbon Disclosure Project):
· Updates annually by due date the CDP disclosure for customers requesting participation
· Coordinates data collection from internal departments and translates data into required format
· Coordinates responses with CXO regarding new plans, ongoing plans and updates year over year
· Participates in webinars and training CDP provides, as required by customers
Other responsibilities:
· Other duties as assigned and requested
· Responsible for developing and operating within budgets
Other responsibilities:
· Other duties as assigned and requested
· Responsible for developing and operating within budgets
EDUCATION AND CERTIFICATIONS:
· Bachelor's degree in business, engineering, etc. or equivalent experience.
· Experience in customer service, quality assurance, and health/safety with a minimum of 6 years.
· Bachelor's degree in business, engineering, etc. or equivalent experience.
· Experience in customer service, quality assurance, and health/safety with a minimum of 6 years.
· Some managerial experience desired.
· ISSA Certification Expert (I.C.E.)
REQUIRED SKILLS:
· Familiar with a variety of the field's concepts, practices, and procedures including health, safety, environment, (HSE) and CIMS
· Relies on extensive experience and judgment to plan and accomplish goals
· Proven ability to collaborate with internal colleagues and functions towards business goals
· ISSA Certification Expert (I.C.E.)
REQUIRED SKILLS:
· Familiar with a variety of the field's concepts, practices, and procedures including health, safety, environment, (HSE) and CIMS
· Relies on extensive experience and judgment to plan and accomplish goals
· Proven ability to collaborate with internal colleagues and functions towards business goals
· Strong and deep experience with customers, customer satisfaction, and resolving customer issues
· Ability to manage programs within a budget while meeting business objectives
· A wide degree of creativity and latitude is expected which align to company and industry practices
· Attend and set up training presentations for HSE in person and via video platforms
· Knowledge of industry terminology
· Strong presence and communication skills
· Excellent analytical and research skills
· Ability to identify root causes, develop corrective actions, and monitor success
· Must be able to manage timelines and multiple projects within expectations
· Demonstrated ability to maintain confidential information, perform analyses and identify solutions to resolve specific business issues
· Proactive, rather than reactive, at solving problems
Additional Information / Benefits
· Ability to manage programs within a budget while meeting business objectives
· A wide degree of creativity and latitude is expected which align to company and industry practices
· Attend and set up training presentations for HSE in person and via video platforms
· Knowledge of industry terminology
· Strong presence and communication skills
· Excellent analytical and research skills
· Ability to identify root causes, develop corrective actions, and monitor success
· Must be able to manage timelines and multiple projects within expectations
· Demonstrated ability to maintain confidential information, perform analyses and identify solutions to resolve specific business issues
· Proactive, rather than reactive, at solving problems
PREFFERED SKILLS:
· Proficiency in Excel, PowerPoint, MS Office
· Ability to read, speak, and write in Spanish
ESSENTIAL FUNCTIONS:
· Able to read and communicate in English
· Can work independently and in stressful environments
· May have responsibility to enter customer facilities that require background screening.
· Able to drive between customer locations. Some local area travel using personal vehicle. Approximately 10% of the time and will vary during the month and week. Ability to travel domestically 50% of the time, using public air or rail at the discretion of the company, particularly to meet with customers and colleagues
· Must be able to remain in a sitting (or stationary) position 80% of the time
· Must have good hand dexterity to process a high volume of email communication & other electronic communication
· Requires physical exertion to manually move, lift, carry, pull, or push heavy objects or materials up to 50 pounds
· Regular, consistent and predictable attendance
· Proficiency in Excel, PowerPoint, MS Office
· Ability to read, speak, and write in Spanish
ESSENTIAL FUNCTIONS:
· Able to read and communicate in English
· Can work independently and in stressful environments
· May have responsibility to enter customer facilities that require background screening.
· Able to drive between customer locations. Some local area travel using personal vehicle. Approximately 10% of the time and will vary during the month and week. Ability to travel domestically 50% of the time, using public air or rail at the discretion of the company, particularly to meet with customers and colleagues
· Must be able to remain in a sitting (or stationary) position 80% of the time
· Must have good hand dexterity to process a high volume of email communication & other electronic communication
· Requires physical exertion to manually move, lift, carry, pull, or push heavy objects or materials up to 50 pounds
· Regular, consistent and predictable attendance
PERFORMANCE FACTORS:
Job Knowledge & Skills
Productivity
Communication
Relationships
Customer Focus
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Wellness Program/Daily pay program
Screening Requirements: Drug Screen, Criminal Background Check
Job Knowledge & Skills
Productivity
Communication
Relationships
Customer Focus
