What are the responsibilities and job description for the Veterinary Client Service Representative position at Preston Animal Hospital?
Preston Animal Hospital, a Thrive Pet Healthcare partner, is seeking a Part-Time Veterinary Client Service Representative.
Our Front Desk Representative is one of the most important pieces to our team. The ideal candidate will have a strong work ethic and enjoy building a relationship with our clients and patients. You must be able to easily remember client and pet names and computer savvy. The person joining our team will be expected to work and light up the room. We are looking for someone who is outgoing, energetic and can multi-task while maintaining a positive attitude even during busy times.
Main Tasks and Responsibilities:
- Greet Clients with enthusiasm
- Answer Multi-Line Phone system
- Schedule daily appointments
- Organize next day procedures
- Maintaining patients documents
- Gathering patient histories/information. Educating clients on annual care
- Stocking products
- Outline costs and fees in a positive light while supporting hospital payment policies.
- Can turn phone-shoppers into clients through relationship building and bonding
- Can easily remember clients and patients names and uses them.
- Handle emergencies when arise
- Can accurately handle payment transactions
- Explain delays to clients. Ensure the comfort of clients and patients during their wait times.
Requirements:
Microsoft word and Excel proficient
Must be able to lift up to 40lbs un-assisted
Must be willing to learn and grow with us
- Our vast, diverse, and free library of continuing education courses - ThriveU
- Live, virtual interactive workshops to develop valuable leadership skills
- A program to designed to teach you the fundamentals of running a pet hospital
- Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians
- Scholarship opportunities and tuition reimbursement