Assistant Property Manager

If you’re driven, dedicated, and have what it takes to build vibrant communities where residents live and prosper, our Assistant Property Manager opportunity at The Grove at Lyndon is perfect for you!

The Assistant Property Manager supports the Property Manager in all functions of property management. The Assistant Property Manager is responsible for a significant portion of the on-site administrative functions, as well as leasing apartments and resident relations. Job expectations include assisting with the direction of all operations management, marketing, human resources and maintenance programs and compliance with policies and procedures. The Assistant Property Manager fulfills the role as the person-in-charge in the absence of the Property Manager.

Essential Job Functions

• Provides first-line customer service by creating and maintaining a professional and welcoming environment for prospective and current residents, as well as property guests.
• Assists with training, motivating, and supervising on-site team members to achieve operational goals of community. This includes new hire onboarding, review and approval of timesheets, and training related to policies and procedures.
• Greets prospective residents, determines needs and preferences, leads tours of property, shows vacant units, completes guest card, and markets property amenities to close sales and maintain occupancy.
• Completes lease applications, assists with application verification, and notifies prospective residents of decision. Provides completed lease documentation to Property Manager for final approval.
• Ensures the CRM queue is kept up to date and provides follow-up phone calls and emails to prospects and current residents.
• Maintains accurate resident records. Updates and collects rents, deposits, and all charges received from residents and prospects daily. Communicates with residents when balances are due and coordinates the local legal process when necessary.
• Organizes and files all reports, leases, and paperwork. Keeps records up to date in Yardi. Updates required reports concerning move-out notices, resident activity, and renewals.
• Processes security deposit dispositions and sends non-collectible accounts to the collections department.
• Manages duties associated with month end closing, purchase orders, and invoices.
• Inspects models and vacant ready apartments daily to ensure cleanliness; Inspects community grounds, move-ins and move-outs and reports any service needs to maintenance staff.
• Performs human resources administration, when necessary, in accordance with Company policy and procedure.
• Reports all liability and community incidents to the Property Manager and/or corporate office immediately.
• Visits comparable properties to maintain a thorough knowledge of the market and assists Property Manager in preparing monthly competitive market analysis.
• Collaborates with the Marketing Manager to develop and implement promotional programs, including creative advertising, resident referral programs, and other marketing and resident events.
• Conducts monthly ILS audits and submits to the Property Manager as needed.
• Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays.
• Agrees to flexible or extended office hours during leasing season and holidays.
• Conducts all business in accordance with Company policies/procedures, Fair Housing, American with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to housing.

Knowledge, Skills, and Abilities

• Minimum of two years property management experience or equivalent.
• Demonstrated experience delivering exceptional customer service.
• Ability to follow directives and work with minimum supervision.
• Superior written and verbal communication skills.
• Ability to see a project through to completion.
• Ability to interact positively with residents, employees, vendors and the general public.
• Basic arithmetic skills.
• Ability to pay close attention to detail and adhere to strict deadlines.
• Excellent follow up and follow through skills.
• Organizational skills to enable effective management of multiple, shifting priorities.
• Ability to work as a team member.
• Proficient in Microsoft Office, Excel, PowerPoint, Outlook, and Word.
• High School Diploma or equivalent required.
• 4-year BA/BS degree in Marketing, Sales, or related field preferred.

Physical and Other Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• Frequently is required to stand, walk, and use hands to maneuver, handle, or feel objects, or tools.
• Occasionally required to reach with hands and arms.
• Must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by this job involve normal vision.
• Ability to maintain high ethical standards.
• Ability to work overtime, evenings, weekends, or holidays as necessary.
• Floating Positions: Ability and willingness to travel between assigned properties required.