What are the responsibilities and job description for the Call Center Agent-Reservation Specialist position at PRG reservations?

Are you a top-performing sales professional ready to take your career to the next level? Do you have a passion for luxury, hospitality, and selling high-ticket products? If so, we want you to join our elite team of Reservation Specialists for some of the world’s most luxurious resorts!

What We Offer :

Base Salary PLUS High Commissions – Your earnings are in your hands. With an uncapped commission structure, you are in control of your income.
Achieve $120,000 a Year – Our goal is for every agent to make $120,000 annually, but top sellers can earn much more!
No Limits on Earning Potential – The harder you work, the more you earn. There’s no cap on commissions or potential!
Sell the Best of the Best – Represent world-class luxury resorts, the ultimate in opulence and experience. When you sell, you're offering the best of the best!

What We’re Looking For :

Motivated, self-driven individuals with a passion for sales

Proven ability to close high-ticket sales and achieve exceptional performance

Strong communication skills with the ability to connect with high-end clients

A desire to work in the luxury travel and hospitality space

Hungry for financial growth and career advancement

Why Choose Us? This is not your typical sales job! We are looking for individuals who are ready to push their limits, go above and beyond, and become the best in the business. If you’re driven by success, thrive in a competitive environment, and are ready to earn what you're worth – this is the opportunity for you.

The Sky’s the Limit :

We are not just offering a job; we’re offering a chance to be a top performer in one of the most lucrative and prestigious industries. If you have the hunger, we have the rewards.

Ready to Join?

Are you fluent in English and Spanish , and have experience in Hospitality, Sales or Customer Service? If so, we have an exciting opportunity for you to earn HIGH Commission Pay!

Our Luxury Hotels and Resorts offer our guests and Vacation Club Members top-tier service. As a Luxury Call Center Sales Representative, you will engage with high-net-worth clients, offering exclusive luxury packages and experiences.

Join one of the leading luxury hospitality brands, known for providing exceptional service to our guests and Vacation Club Members. This is an exciting opportunity to become part of our Miami Call Center team, where you will assist guests in planning their future vacations and guide Vacation Club Members on maximizing their membership benefits.

Salary : $13 hour commission The First 3 months you will receive a wage support of $800 biweekly plus regular wage.

Please note this is a 6- or 8-hours full-time position that requires bilingual mandatory (English and Spanish), weekly-weekends in-office work and must have an International Valid Passport.

Key Responsibilities & Duties

Handle Members Requests.

Provides General Resort Information.

Educate clients with Resort properties and brands.

Receives inbound calls from clients seeking to boob Reservations.

Confirms Reservations and collects prices in full through the computer -based system.

Provides booking and Reservation services to clients.

Referral networks concerning reservations arriving by e-mail, telephone, CRM, or through the reservation system.

Processing inquires.

Required Qualifications :

Excellent Interpersonal and Customer Service skills.

Proficient computer and 60 wpm typing skills (ability to learn new software).

Sales and Negotiating skills with the ability to meet or surpass monthly sales goals.

Strong analytical and problem-solving skills with the ability to proactively recommend additional products and services.

Excellent verbal and written communication skills, including active listening.

Ability to work as a team member as well as independently.

Ability to effectively and pleasantly communicate with people at all levels and from various backgrounds.

Strong sales and negotiating skills with a focus on high-value luxury travel packages, not retail products

Ability to thrive in a fast-paced, high-pressure environment.

Benefits :

Health Insurance : Company pays a percentage of premiums.

Life Insurance : Fully paid by the company.

Long-Term Disability : Fully paid by the company.

Vision and Dental Insurance

Short-Term Disability (STD)

401(k) Program : Eligible after one year of employment.

Paid Time Off (PTO)

Vacation Days : 10 paid vacation days after 6 months of employment.

Work Location : This position is ON Site ONLY in Doral, FL (Miami-Dade).

You must be able to commute to the office daily.

Job Type : Full-time

Shift :

Day shift

Evening shift

Morning shift

Experience :

Customer Service : 3 years (Required)

Sales Call Center : 3 years (Required)

Language :

English (Required)

Spanish (Required)

Welcome to The Palace Company!

The Palace Company stands out in the realm of luxury hospitality by delivering unparalleled experiences through our exclusive hotels, resorts, and vacation clubs across the globe. Driven by a profound passion for service, we are dedicated to crafting unforgettable moments for our guests, each one thoughtfully designed with elegance and sophistication.

With a legacy spanning over 40 years, we are pioneers in the creation of luxury vacations, revolutionizing the industry. Our presence extends across Mexico, Jamaica, Italy, and the Maldives, with 17 world-class hotels, a food production plant, the exclusive Palace Elite vacation club, an in-house digital agency, and three corporate offices. Additionally, we operate five strategic divisions encompassing Operations, Technology and Product, Commercial, Real Estate, and Finance & Administration.

Boasting a team of over 14,000 dedicated professionals, passionate about delivering excellence, we take pride in providing superior quality in every facet of our work, always exceeding the expectations of those who place their trust in us.

PR-GLOBAL RESERVATION

Located in the vibrant city of Miami, Florida, our PR-GLOBAL RESERVATION sales center serves as the global distribution hub for our international group, with a presence in Mexico, the Caribbean, Europe, and the Maldives. We are responsible for all B2B and B2C operations, leading the management of relationships with tour operators, travel agencies, OTAs, call centers, and wedding services, ensuring unforgettable experiences and exceptional service for our clients, regardless of their destination. With an unwavering focus on quality and excellence, each interaction becomes an opportunity to forge lasting relationships and deliver unmatched value.

Salary : $120,000

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