What are the responsibilities and job description for the Field Support Specialist position at PRICE INDUSTRIES INC?
Job Details
Job Location: Crestridge - Suwanee, GA
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: Undisclosed
Travel Percentage: Up to 25%
Job Shift: Day
Job Category: Sales
Description
(Job) Key Position Results Required: (Must Do)
- Provide after-sale support to customers via daily incoming requests (phone, email, Teams)
- Travel to jobsites within North America up to 25% per month
- Diagnose & troubleshoot field issues
- Work with sales representatives and various internal departments on resolving product quality issues
- Engage in on-site product testing and performing minor repairs (as needed)
- Assist with installation and/or commissioning of systems which use Price products
- Participate in visits with sales representatives and their customers (either at PRCN, other Price Facilities, or in the field, as required)
- Perform presentations & webinars to train and prepare customers for installation of Price products
- Work on projects which help streamline processes within the Field Support Department
(Individual)
Description of Experience Required: (Must Know)
- An understanding of basic mechanical engineering principles, and ability to read engineering / architectural drawings
- Proficiency in Microsoft Excel, PowerPoint, email, and CAD software
- Previous experience in customer service and technical support would be considered an asset
- Previous experience in sheet metal manufacturing and HVAC industry would be considered an asset.
(Individual)
Personal Characteristics: (Must be)
- Aptitude and desire for customer service excellence.
- Strong interpersonal and communication skills, and the ability to work in a fast-paced, team environment
- Ability to travel within North America
- Technically inclined, energetic, productive, and can handle multiple prioritites in a timely fashion with a high level of accuracy.
Qualifications
