What are the responsibilities and job description for the Customer Service Representative position at PriceSenz?
Job Description
Job Description
As an entry-level Customer Service Representative, you will manage incoming and outgoing calls, assist with trip bookings, cancellations, and confirmations for customers, and provide information on reservation policies. You will ensure excellent customer service and support safety protocols.
Key Responsibilities :
- Answer reservation lines to book, cancel, and confirm trips.
- Perform outbound calls for customer outreach.
- Provide guidance on policies and eligibility rules.
- Maintain accurate directions and information for customers.
- Adhere to safety and security standards.
Qualifications :
Preferred :
