What are the responsibilities and job description for the Senior Helpdesk Specialist position at PriceSenz?
Sr. Helpdesk Specialist
📍 Location: DFW Airport, TX 75261 (Onsite)
⏰ Schedule: Monday-Friday, 8 AM - 5 PM (40 hours/week)
We’re looking for a Sr. Helpdesk Specialist who thrives in a dynamic environment where no two technical issues are the same. If you excel at troubleshooting without relying on pre-defined scripts and enjoy solving complex IT challenges, we want to hear from you!
What You’ll Do:
🔹 Provide technical support via phone and walk-up channels, using critical thinking and creative problem-solving.
🔹 Troubleshoot and resolve Windows and Microsoft 365 issues, network connectivity challenges, and complex application interactions.
🔹 Support hardware connectivity, compatibility issues, and Mac OS/iOS devices.
🔹 Maintain and contribute to an internal knowledge base with hands-on experience and solutions.
Must-Have Skills:
✅ Strong troubleshooting experience with:
- Windows 10/11 & Microsoft 365
- Network connectivity (basic & advanced)
- Mac OS & iOS devices
- Hardware compatibility and application/system crashes
- ✅ Hands-on experience with:
- Remedy, Genesys, Active Directory
- Azure, PowerShell, SharePoint, SCCM Remote Control Viewer
- Ticketing/documentation systems
What We’re Looking For:
✔️ 5 years of professional IT support experience (Associate’s degree preferred)
✔️ Eligible for CJIS certification
✔️ Strong ability to troubleshoot and resolve complex issues independently
✔️ Excellent communication skills—able to explain technical concepts to non-technical users
✔️ Self-motivated, organized, and able to prioritize multiple tasks
If you're a problem solver who enjoys working hands-on in a fast-paced IT environment, apply today!
PriceSenz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, or disability.
