What are the responsibilities and job description for the CSR - Customer Service Representative position at PRIDE AC AND HEATING?
Customer Service Representative
Pride AC and Heating is looking for a reliable and customer-focused customer service representative to assist with scheduling, customer inquiries, and office coordination. This role is essential in ensuring our customer receive prompt and professional service.
Responsibilities:
- Answer incoming calls and assist customer with scheduling service appointments.
- Utilize customer management software to maintain records and track job status.
- Provide clear and helpful information to customer regarding their service options.
- Coordinate with technicians to ensure timely service delivery
- Handle administrative tasks related to customer service and office operations.
Requirements
- Strong communication and interpersonal skills
- Dependable and able to manage, multiple tasks efficiently.
- Comfortable using computers and scheduling software.
- Ability to stay organized and work well under pressure.
- Prior experience in customer service is preferred but not required
Why work with us?
Pride Ac and Heating is a family-owned business that values professionalism, reliability, and customer satisfaction. We offer a supportive work environment and the opportunity to be part of a dedicated team. If you are interested in this position, contact Pride Ac And Heating today.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
Ability to Commute:
- Manassas, VA 20109 (Required)
Work Location: In person
Salary : $18 - $25
