What are the responsibilities and job description for the Automotive Service Manager position at Pride Motor Group?
AUTOMOTIVE SERVICE MANAGER
If you are an experienced Service Manager with a proven track record of success and drive to provide the highest level of customer satisfaction, then we are looking for you to join our dealership team. Come experience a new opportunity in a dynamic and busy service department. Pride Motor Group offers a very competitive salary, outstanding benefits package, and safe and friendly work environment.
RESPONSIBILITIES
- Hire, train, manage and retain service team not limited to advisors and technicians
- Ability to listen, communicate effectively and resolve conflict with customers, employee and co-workers
- Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions
- Manage and maintain factory standards for warranty claims
- Maintain high CSI rating by handling customer complaints immediately and appropriately
- Maintain customer follow up system that encourages repeat and referral business
- Establishes department goals and objectives, measures progress, analyzes results and makes improvements as needed
- Manages required training to comply with manufacturers
- Manage shop productivity, labor hours, cost of sale and operating expenses to provide for a profitable department
QUALIFICATIONS
- 2 - 4 years of management experience in an automotive dealership required
- Strong work-ethic with the ability to work in a fast-paced, results-driven environment
- Successful experience in automotive retail management
- Strong communication and leadership skills
- Massachusetts Resident with a valid and driver’s license
- Ability to work extended hours and Saturdays when necessary
- Strong focus on providing excellent customer service
BENEFITS
- Medical, vision, and dental insurance
- Life Insurance - company paid Basic Life and Voluntary Life
- Flexible Spending Accounts (Medical and Dependent Care)
- Short-term and long-term disability, and Critical Care Insurance
- Paid holidays and vacation time
- 401k with company match
- Employee purchase and discount program
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
