Loan Servicing Specialist

Job Summary:

The Loan Servicing Specialist coordinates and processes a variety of loan related tasks for PrideCo’s loan portfolio from loan doc generation through loan payoff; provides customer service to all parties of the loan at various stages; and participates in overall department projects.

Supervisory Responsibilities: None.

Duties/Responsibilities:

1.  LOAN DOC GENERATION / FUNDING:

• Loan document generation - drafts loan docs utilizing Lightning Doc system.
• Prepares for loan funding according to procedure by executing tasks on the internal Funding Checklist. Works with escrows, titles, brokers, and borrowers to coordinate successful loan closing.

2.  SERVICING:

• Stakeholder Communication/Troubleshooting - interfaces directly with loan contacts including brokers, borrowers, escrow agents, and title officers; ensuring excellent customer service and bringing issues to successful completion.
• Servicing A/R - manages file onboarding and accounts receivable in conjunction with FCI via tracking and communication to borrowers. Escalates issues to Loan Operations Manager.
• Extensions Admin – prepares reports on maturing loans and generates/processes extension documents as approved by Loan Operations Manager. Updates software systems for accurate reporting.
• Notice of Default – prepares and distributes notices related to default and foreclosure as approved by Loan Operations Manager.
• Team Meeting Participation - participates and reports out in all team meetings on Servicing function.
• Reporting & Research - researches and reports monthly on loan details/portfolio.
• Loan CRM expert – assist with build out, implementation, and maintenance of loan software system. Ensures loan processing software and systems are updated, accurate, and maintained.
• Loan Payoff – assists with loan payoff tasks and reports.

3.  GENERAL/AD-HOC:

• May perform special projects, research, and analysis as requested regarding loan operations.
• Performs other related duties as assigned.

Qualifications / Skills / Abilities:

• Minimum one (1) year of loan doc generation / servicing experience is required- hard money experience preferred;
• High school diploma or GED required
• Strong organizational skills and attention to detail;
• Ability to prioritize, meet deadlines, and perform well in fast-paced environment;
• Strong verbal, written, and oral communication skills;
• Strong analytical and problem-solving skills;
• Proficient with Microsoft Office Suite
• Experience with loan CRM software; preferably The Mortgage Office
• Maintain regular attendance and punctuality relative to daily work schedule is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• May require minimal light lifting.

Benefits:

• Insurance benefits eligible (medical, dental, vision, group life)
• 401k eligible (4% employer match, immediately vested)
• Paid Time Off / Holidays (9 standard 2 floating)
• Preferred in-office, but open to hybrid work location arrangement