What are the responsibilities and job description for the Collections Specialist position at PrideStaff?
Job Summary :
The Collections Specialist is responsible for managing all levels of delinquent accounts, following the Collection Department's guidelines, the Collections Specialist will work to bring unpaid, past due balances to a positive balance.
Primary Responsibilities :
- Partner with the company's accounts receivable in pursuing collection of accounts in accordance with the company's SOP.
- Make regularly scheduled collection calls when accounts become delinquent based on payment terms. Also work to resolve disputes, provide status updates and help gather missing paperwork or contact information, etc. in effort to collect or resolve open balances on accounts.
- Make calls and or send emails on all delinquent accounts each month; Must be organized and efficient to make sure no delinquent accounts are missed.
- Meet daily and weekly collection goals set by the supervisor.
- Responsible for providing clear details regarding all adjustments; include all documentation required to clear adjustments.
- Tracks collection calls for all accounts
- Communication with the Accounts Receivable Department via email or phone.
- Monitor all accounts for potential write-offs; make recommendations for Third Party Collections and or Legal action.
- Provide data for management meetings to include portfolio performance and action plans for resolving delinquent accounts.
- Place delinquent accounts on credit hold and releasing holds in accordance with company policies.
- Performs other duties as assigned.
COMPETENCIES :
Required Experience :
Compensation / Pay Rate (Up to) : $20.00 - $24.00
Salary : $20 - $24
