What are the responsibilities and job description for the IT Desktop Support position at PrideStaff?
The primary purpose of this position is to (1) Provide Desktop & Server Administration support to the Houston, Cy-fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Denver and other offices and employees of the law firm.
Provide Prompt & Professional Technical Support to End Users
Setup New Employees – Computer, Access Cards, Phone, Applications, etc.
Troubleshoot & Diagnose Technical & Connection Issues Related to Desktops & Peripherals
Install, Upgrade and Troubleshoot Desktop Operating System & Applications
Maintain & Manage Desktops – Wipe, Refresh, Re-Image Desktop PC’s
Resolve Basic Issues with all Mission Critical Applications
Troubleshoot Basic Voice and Connectivity Issues with Phones
Ensure Firms’ IT Security Posture is Maintained at all Times
Maintain Excellent Documentation on IT Processes and Procedures
Cross train on mailroom application and act as backup for mail processing
Act as backup for routine mailroom runs
Work on other IT related projects
Describe the Physical Demands & Work Environment
While performing the duties of the job, the employee is regularly required to sit, reach with hands and arms to stoop, kneel, crouch, and talk or hear.
The employee will occasionally be required to lift, stand, stoop and make use of safety approved stools and step ladders to reach high shelves.
Requires heavy lifting (computers, UPS, boxes, furniture, etc.) generally exceeding 50lbs.
A moderate amount of time will be spent typing and looking at the monitor, reviewing and creating reports.
What knowledge, skills and abilities will be necessary for this position to succeed?
Excellent time management skills; punctual; excellent attendance
Proven work experience with PowerShell and Robotic automation tools like PowerAutomate
Advanced knowledge of computer hardware, chipsets, memory modules & peripherals
Knowledge of modern Operating Systems, software applications & remote access systems
Proven experience with PowerShell, C , Python or other programming / scripting language
Ability to work in high-volume, fast paced environment
Ability to lift a minimum of 50 lbs.
Keeping up with the rapidly advancing technologies and relevant certifications
Team player; willing to do things outside of his job description
Excellent interpersonal skills as well as excellent written and verbal communication skills
Computer certifications showing competence with coding, desktop support, etc.
The position requires minimum oversight and requires daily job expectations to be fulfilled
The position reports to the Network Administrator
Bilingual in Spanish and English, 2 years Office Experience, Employee is expected to work 40-hour weeks, including rotating Saturdays).
Be willing to learn additional scripting & other automation tools
Be able and willing to cross train and backup IT staff
Be willing to take on expanded roles as required
Be able and willing to travel to remote offices, as needed
Be willing to work after hours and on weekends if and when needed
Must have valid driver’s license
Computer Science or Information Technology related Associate or Bachelor’s degree.
IT certifications relevant to Programming / Scripting Languages, Desktop Support, etc.
Objective Evaluation Criteria
Ability to handle automation projects in a timely manner
Provide end users with regular updates on progress
Follow escalated issues to full resolution
Ability to maintain safe and professional work environment
Ensures IT assets are in good working condition
Keeps IT skillset current
Maintains security conscious practices related to use of firm IT resources
Excellent attendance & Punctuality (supervised employees)
Compensation / Pay Rate (Up to) : $20.00 - $25.00 Per Hour
Salary : $20 - $25
