Customer Experience Manager - High Growth Retail (Apply in minutes)

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Because you don’t just succeed – you exceed. Retail our way.

A people-first culture. Inclusive spaces. Expanding teams, capabilities, and

ambitions. And thanks to our incredible size and scale, more growth

opportunities for you and more amazing experiences for our customers. As a

Team Leader at Primark, progress is yours to own at the forefront of expanding

this fashion revolution in the United States.

Our strong values run through everything we do. We’re caring, dynamic and we

succeed together. There’s real accountability and ownership here as you shape

your team’s development and encourage a fast, efficient, enjoyable customer

experience. If you thrive outside your comfort zone, apply to join us as an

in-store Team Leader.

• What You’ll Do

As a Team Leader, you will motivate and coach your team of Sales Associates to

provide an exceptional store environment and customer experience, while

optimizing sales. You will lead a team by providing ‘in the moment’ coaching

and training on Primark ways of working with ongoing feedback. Supporting the

colleague experience, you will engage the Sales Associates in your team with

an emphasis on recognition, communication, and wellbeing.

Daily, you will collaborate with the store management team to support the

running of the store and develop a high performing and engaged retail team.

Here is how it looks in action :

• Managing an allocated section of a department; supporting colleagues to

create inspiring displays and managing daily task allocation to keep your team

engaged.

• Helping other managers with the day-to-day running of the store.
• Assist with recruitment, on-boarding, and development of Sales Associates

while supporting a culture of continuous learning and improvement.

• Managing the cash lanes and Fitting Room areas as needed.
• Helping with customer feedback and complaints.
• Managing stock file accuracy and driving improved availably in-store with a

consistent focus on size and option control to meet customer demand.

• Manage all pricing in line with Primark Pricing Principles. Monitoring

pricing for accuracy, check markdowns are applied and monitored, and

appropriate POS are displayed.

• What You’ll Get

People are at the heart of what we do here, so it’s essential we provide you

with the right environment to perform at your very best. We’re committed to

your success and will provide you with a robust onboarding period. Here,

you’ll be empowered to succeed. As we rapidly expand across the globe, we’ll

give you the tools that you need to excel. We’ll also offer you competitive

benefits and work life balance – we know your life outside of the store is

important.

• What You’ll Bring

Overseeing a team of Sales Associates and reporting directly to the Department

Manager requires a bold team player to take the reins. Here’s what we need

from you :

• Excellent people skills to serve customers, lead the team and build credible

working relationships with all store colleagues.

• Strong service focus with experience of delivering excellent customer

experience while maintaining high store standards.

• Good commercial awareness and understanding of local selling patterns.
• Ability to guide and support a team to achieve results.
• You are nimble and adaptable, being able to flex your plans and priorities

in a fast-paced environment.

• Good planning and organizational skills, prioritizing and working within

agreed timescales.

• Experience supporting store management with the protection of people,

property and premises by securing cash, stock and property. Keyholder

responsibility including availability for emergency call outs.

• Ability to effectively manage difficult situations and have good problem-

solving skills.

• Position holder must be able to communicate effectively and efficiently,

orally and in writing, with managers, supervisors, and hourly colleagues in

English to provide instruction, coaching, corrective action, safety

instructions and lead teams as a manager daily and in emergencies. Position

holder must also be able to provide amazing customer service in English, which

includes being able to orally communicate with customers in English and

monitor the performance of English-speaking colleagues whose job duties

require communication with customers.

Excited? Good. Because it’s energizing to put your skills to work, in a

growing global business committed to helping people express themselves – and

feel a sense of belonging. Apply to be part of Primark’s future, today… and

enjoy career growth, our way.

The pay range for this role is : $26.00 - $27.50

This is a good faith estimate of the minimum and maximum we would pay for this

role at the time of this posting. The base pay rate offered will account for

internal equity and may vary depending on the candidate’s geographic region of

work, job-related knowledge, skills, and experience, among other factors.

Primark is an equal opportunity employer. Primark does not discriminate

against applicants or employees on the basis of race, color, religion, sex,

disability, age, sexual orientation, gender identity, national origin, veteran

status, genetic information, or any other characteristic protected by law.

Primark is committed to providing access, equal opportunity, and reasonable

accommodation for individuals with disabilities in employment. To request

reasonable accommodation to participate in the job application or interview

process, please email USACareers@primark.com with your request. This email is

not for general employment inquiries or correspondence. We will only respond

to those requests that are related to accessibility of the online application

system due to a disability._

Employee - Permanent

Salary : $26 - $28