Job Description
Role :
HR Generalist - Cielo Vista
Reports to :
Area P&C Business Partner
This is a generalist role, accountable for day-to day People & Culture (P&C) activity and providing advice on the people agenda, process and best practice to the Store Manager(s) and Retail Management team with particular focus on :
Recruitment
- Support the Retail Management team to recruit hourly vacancies
- Carry out the pre-interview recruitment activity required for non-management roles including uploading / advertising roles, screening, interview coordination, etc
- Work with Retail Management team to complete the relevant right to work checks and documentation retention steps
- Manage ATS : role creation, candidate response and onboarding steps
- Liaise with third party contacts as required
- Participate in seasonal recruitment
Onboarding and Induction
Oversee the onboarding process including contract / offer preparation and payroll / systems set upSupport the P&C administrator(s) to complete the appropriate background or reference checks and organise the relevant workwear for new startersParticipate in the delivery of the Primark Induction / Welcome event for new starters in partnership with the Retail Management teamResource Planning
Monitor ongoing set up and maintenance of people data in the resource planning toolEnsure all rotas and schedules are communicated to colleaguesand holiday requests are compliant
Partnering with the Retail Management to review absencesPayroll
Support the team to set up new starters & remove leavers on the payroll system and work with third party payroll providerCoordinate the daily and weekly payroll activities including a review of the T&A and resolution of any errors with the relevant partiesEnsure the T&A / payroll system is updated with relevant absence information and documentation is processedOversee and manage payroll adjustments / changesAct as point of contact for Colleague queriesTraining & Development
Support and track the delivery of core learning programs via learning platformsCapture training and development needs and discuss possible solutions with P&C Business Partner and Store ManagerMaintenance of mandatory learning activity records e.g. first aid, data protectionEngagement
Organise events and activities that drive engagement, wellbeing and a positive Primark cultureDrive engagement and wellbeing communication on the in-store Notice Boards and in store meeting huddlesCoordinate and co-facilitate the listening group meetings and support the Store Manager in preparing for and responding to colleaguesSupport store recognition activities, including nominations and Store Manager reviewEncourage participation in engagement surveys and monitor completion ratesSupport and advise Retail Management on colleague conversations regarding health or well-being issuesPerformance Management
Monitor completion of the mid-year and end of year review processSupport and advise the Retail Management team in the performance review processPrepare documentation / written correspondence for the Retail Management team for Probationary periods and Performance Improvement Plans (PIPs), providing advice on process as requiredCoach and develop Store Manager capability in the talent review process for their Retail Management teamShare feedback and creating action plans with the Store Manager on Retail Assistant talent / potentialOversee the talent, succession and development agenda for Retail Assistants, focusing on delivery of a talent pipeline for management rolesColleague Relations
Responsible for the governance of regulatory, legal and compliance requirements in-storeOversee the maintenance of colleague records (paper & electronic) in accordance with country regulationsProvide core employment law advice in-store, elevating complex issues where appropriateCoach, advise and support Retail Management as a first point of contact on ER / CR matters, absence and return to work processProvide guidance to Retail Management in conducting disciplinary and grievance investigations as requiredLiaise with the ER / CR team as required to resolve complex casesOversee the preparation of documentation required for ER / CR investigation and outcomesProvide advice and support to colleagues on P&C policies and proceduresEnsure ER / CR case reporting and tracking requirements are adhered toReporting
Oversee the maintenance and accuracy of people data that informs our systems, reports and analysis on people measures and KPIsSupport with completion of various reportingReview data from colleague exit interviewsMonitor compliance reportsParticipate in store auditsBusiness Alignment & Change
Support the Area P&C Business Partner in aligning P&C activity to the P&C Strategy and Purpose in-storePartner effectively with the Central P&C team to support store implementation of global ways of working, policy and practiceCommercial and Business Impact
Develop an understanding of commercial performance and customer experienceDeliver against company expectations and policy, ensuring good governance and best practice is in place, compliance with regulations and mitigation of risk to the businessTeamwork
Responsible for the day-to-day line management of the P&C Administrators in store, prioritizing workload, coaching and developing on administration tasks and giving feedbackBuilds trust and credibility across the function collaborating and operating with confidentiality and diplomacyPromotes a culture of inclusion, optimism, enthusiasm and mutual supportCustomer Experience
Uses insights and data to influence store decisionsSeeks to develop retail knowledge and awareness of P&C practices and developments within the sectorHigh levels of trust, collaboration, confidentiality and diplomacy with all colleaguesRequirements
HR experience 2 years at HR Generalist / Operational experienceProfessional HR qualification desirableExperience in coaching & influencingExcellent organization skills, with the ability to prioritize / flex in a fast-paced environmentStrong communication skills (written and verbal)Good working knowledge of employment legislationAnalytical / problem-solving skills and an interest in developing commercial acumenDelivery / facilitation skillsExperience in Talent, Performance and Change ManagementRetail experience or other customer facing sectors with high colleague headcountPrimark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.
Function
People & Culture
Job Type
Employee - Permanent
Country
United States
Job Profile
In-Store P&C Manager_NEW
Time Type
Full-Time
HR Generalist |
