Primary Care Practice Support Specialist

Timber Lane Pediatrics is currently seeking a full-time Practice Support Specialist to join our team.

We are a patient/family-centric pediatric office, and the Practice Support Specialist is an integral part of the health care team as they are the first and last point of contact with our patient population.

This Position may be a Float position: The primary office of Timber Lane is in South Burlington. This position requires that the Receptionist cover at the three offices whenever needed. The other offices are located on North Avenue in Burlington and in Milton. Coverage may be needed at the start of the workday and possibly during the middle of the workday.

Reliable transportation is needed and a valid driver's license.

Hours:

Monday through Friday 8 am to 5 pm

This position also requires Saturday hours on a rotating basis. 8 am to 1 pm

Pay is based on experience

It is imperative that the Practice Support Specialist carries themselves in a professional, helpful, sincere manner. Communication skills to include verbal, non-verbal and written must be of the highest quality.

The Practice Support Specialist must be well versed on office scheduling policies and protocols, comfortable serving as an intermediary between the patient and the Timber Lane Pediatrics administration and clinical staff.

Responsibilities:

The Practice Support Specialist must demonstrate competence when following established department policies and procedures for appointment scheduling. They must also demonstrate adequate clerical and computer skills necessary to carryout scheduling protocols. They must actively participate in quality improvement initiatives and strategies to improve the overall performance of the health center. They must have excellent time management and performance skills and must demonstrate the ability to meet the guidelines as outlines int the Primary Care Health Partners Handbook.

• Welcome Patients and visitors in person or on the telephone at all 3 sites
• Answer and handle incoming calls or direct calls and inquiries appropriately
• Accurately schedule patient appointments
• Facilitate patient flow by communicating late arrivals and delays with clinical staff
• Sort and distribute incoming mail and faxes
• Check in/ Check out patients at all 3 sites
• Collect all necessary patient information, demographics and insurance
• Collect all money due at check in, copays or past due balances
• Make calls to collect money due on delinquent accounts
• Daily cash-out and reconciliation of monies received
• Compile and request completion of required paperwork for new patients
• Work as a team player and support strategic vision
• Offer new ideas to increase accuracy and efficiency
• Actively attend and participate in staff meetings
• Keeps up to date with trainings
• Other Duties as assigned

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $20