Chief Operating Officer

Primary Care Health Partners (PCHP), an independent primary care group, seeks an experienced Chief Operating Officer (COO) to lead its Medical Services Organization (MSO). The COO will oversee daily operations, drive strategic initiatives, optimize resource management, and champion quality improvement efforts across the organization.

About the Position

The COO plays a critical role in shaping and executing the business operations of the medical group, with particular emphasis on overseeing the daily functions of the MSO. The COO is instrumental in advancing operational excellence, with a focus on data analytics, quality, safety, and the patient experience.

In collaboration with both physician and administrative leaders, the COO optimizes healthcare delivery processes and aligns organizational operations with the group’s mission, vision, and values.

Key Responsibilities

• Operational Leadership: Manage daily operations of the group practice and ensure alignment with organizational strategic objectives, emphasizing cost containment and high-quality patient care.
• Strategic Planning: Contribute to the development of the organization’s strategic plans, governance structure, and operational goals.
• Technology Integration: Lead strategic IT initiatives, including Office 365, Microsoft Teams, AI tools, and EHR optimization, including gaining substantial understanding of our EHR, data analytics, and reporting.
• Policy Development: Oversee, interpret, and implement operational policies, recommending changes as needed.
• Resource Optimization: Address challenges related to staffing, facilities, equipment, and supplies.
• Advocacy: Represent the organization in interactions with government affairs, regulatory agencies, insurance carriers, and professional/community groups.
• Regulatory & Compliance Management: Ensure full compliance with governmental regulations and industry standards.
• Negotiations & Contracts: Drive financial stability by negotiating with commercial insurance carriers and reviewing agreements (leases, service contracts, employment agreements).
• Quality Improvement: Lead the evolution of quality improvement processes to ensure superior patient care and operational efficiency.
• Staff Recruitment & Development: Support staff recruitment, retention, performance evaluations, and professional growth.
• Consultant Management: Coordinate external consultants, securing Executive Committee approval as necessary.
• Continuous Learning: Stay updated on healthcare administration trends through professional development opportunities.

Additional responsibilities may be assigned as needed

Qualifications

• Education: Bachelor’s degree required. MBA, MHA, or advanced leadership training preferred.
• Experience: 7–10 years of relevant experience, with at least 3–5 years in a supervisory / management role and significant leadership in operations and financial management.
• Skill Set: Comprehensive understanding of finance, HR, medical billing, EHR, IT, and risk management in a healthcare setting. Proficiency with Microsoft Teams, Outlook, Word, Excel, and PowerPoint. Passion for learning and implementing evolving and emerging technologies such as Office 365 and AI tools.
• Leadership: Charismatic leader with strong diplomatic and organizational skills.
• Background: Healthcare experience strongly preferred.

The ideal candidate is a visionary leader with a passion for enhancing healthcare operations and an appreciation for the complexities of primary care, thrives in collaborative environments, excels in strategic thinking, and embodies adaptability and resilience in a constantly evolving healthcare landscape.

Benefits

• Comprehensive health, dental, and life insurance coverage.
• 401(k) retirement savings plan.
• Paid holidays and time off.
• Opportunities for professional development.
• Incentive for financial bonuses based upon the performance of the medical group.

Job Type: Full-time

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Ability to Commute:

• Williston, VT 05495 (Required)

Ability to Relocate:

• Williston, VT 05495: Relocate before starting work (Required)

Work Location: In person