Front Office Coordinator

Description

 Front Office Coordinator – PTSC     

Job Summary:

Position includes tasks which require teamwork, coordination, communication, multi-tasking, and customer service. This position entails a variety of skills including but not limited to completing eligibility and benefit tracking, authorizations, scheduling, reception duties, and care coordination with providers.

Duties and Responsibilities:

• Management of referrals
  • Create new accounts, scan photo ID’s and new insurance cards, send task to billing office
  • Contacting patients for scheduling
  • Reviewing, benefit eligibility checking and scheduling of patients
  • Referral worklist – schedule, cancel/complete internal referrals
  • Update patient demographic and insurance information
  • Monitoring, tracking of referrals and requirements for updates
• Authorizations
  • Daily check of current and new patient insurance eligibility
  • Obtaining authorizations of treatment via each insurance
  • Complete prior authorizations in a timely manner as to maximize appointment scheduling
  • Call insurances to verify benefit eligibility (diagnosis, codes, covered services)
  • Verification of co-pays, deductibles, eligibility
  • Communication with workman compensation adjustors for authorizations
• Care Coordination
  • Track appointments; Medicare dollar amount and certifications, Medicaid units, and commercial insurances number of visits allowed
  • Tracking/monitor that provider notes are completed within 72 hours. Task providers appropriately
  • Communicate with the providers/back office of patient arrival
  • Take messages, create tasks/follow-ups and deliver to the appropriate persons
  • Receive medical records requests, make copies of records and send to requesting parties and/or to the appropriate medical records staff
  • Track special billing; worker’s comp, automotive, and KX mod
  • Attendance tracking- enforcement of no show policies, letters, fees
  • Utilization of the wait list to fill openings due to cancelations
  • Assist providers in all care coordination needs
• Reception
  • Greet patients to the clinic
  • Check patient in, collect co-pays, verify insurances
  • Answer phones, check voicemails and return calls
  • Create and cancel appointments appropriately
  • Monitor for daily provider schedule changes, schedule patients in openings created by cancelations (waitlist, worklist)
  • Check balances, collect copays, payments or past due amounts
  • Count cash box and complete daily cash reconciliation in Phreesia.
  • Check faxes and distribute/complete appropriately
  • Prepare paperwork for today and next day’s appointments
  • Sort scanning bin and file documents in patient charts appropriately
  • Clean work area, stock business cards, printer paper
  • Straighten magazines in reception area
• Other tasks as directed by supervisor/manager.
• See Task List for a more detailed break-down of daily duties

Work Experience:

One (1) year medical office experience preferred but not required

Education Requirements:

High School Diploma

General Requirements:

Must have phone skills and pleasant phone voice, customer service oriented, computer skills, organized, able to multi-task; perform well under pressure, and able to work at a fast pace

Position Type/Expected Hours of Work:

This is a full-time position at 40 hours a week.  Works primarily Monday through Friday with rotating shifts between 7:00 a.m. – 6:00 p.m.  Expected hours of work may change at any time with or without notice.

Qualifications

Work Experience:

One (1) year medical office experience preferred but not required

Education Requirements:

High School Diploma

General Requirements:

Must have phone skills and pleasant phone voice, customer service oriented, computer skills, organized, able to multi-task; perform well under pressure, and able to work at a fast pace

Salary : $16