What are the responsibilities and job description for the Front Desk Representative-Floater position at Primary Health Care Center of Dade?
Job Description
Job Description
Benefits :
Dental insurance
Health insurance
Paid time off
Job Summary
Primary Healthcare Centers (PHC) is seeking a Front Desk Representative - Floater to provide essential support across multiple locations. This role is crucial in maintaining a welcoming, professional, and patient-centered environment while ensuring smooth front office operations. As a floater, you will adapt to various clinic settings, assisting with patient interactions, appointment scheduling, and administrative tasks, all while upholding PHCs mission of delivering high-quality, accessible healthcare to the communities we serve .
Key Responsibilities :
Travel between PHC locations as needed to provide front desk coverage and support.
Greet and assist patients and visitors with professionalism, ensuring a positive experience.
Uphold PHCs commitment to compassionate and high-quality healthcare through excellent customer service.
Maintain the organization and cleanliness of the front desk, waiting area, and reception space.
Answer and route incoming calls, take messages, and provide patients with accurate information.
Verify insurance, collect payments, and update patient demographic data.
Schedule and reschedule appointments while informing patients of required documentation or updates.
Conduct interviews for sliding scale patients and ensure accurate documentation.
Run daily reports, balance day sheets, and prepare cash deposits.
Assist patients with medical assistance applications and ensure proper completion, processing, and notification.
Receive, log, and coordinate patient pickup for incoming medication shipments.
Ensure timely and accurate documentation in the electronic medical record (EMR) system.
Follow HIPAA, OSHA, and PHC-specific guidelines and protocols.
Cross-train in other front desk roles to ensure flexibility and adaptability in a multi-location setting.
Participate in training sessions and contribute to maintaining a Patient-Centered Medical Home environment.
Address patient inquiries or concerns with professionalism, providing solutions or rescheduling as needed.
Qualifications :
Ability and willingness to travel between PHC locations based on operational needs.
Strong interpersonal and communication skills with a focus on customer service.
Proficiency with EMR systems and basic office software.
Ability to handle cash transactions and balance daily financial reports.
Excellent organizational skills and adaptability to changing clinic environments.
Familiarity with insurance verification and medical documentation processes is a plus.
Join Our Team :
As a Front Desk Representative - Floater , you will play a key role in ensuring that all PHC locations provide efficient, patient-centered services with compassion and respect . Your flexibility and dedication will help us continue delivering high-quality, accessible healthcare to those in need.
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