What are the responsibilities and job description for the Front Desk Representative position at Primary Health Care Center of Dade?
Benefits :
Dental insurance
Health insurance
Paid time off
Vision insurance
Job Summary
We are seeking a dedicated and friendly Front Desk Representative to join our team. The Front Desk Representative serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This role focuses on greeting visitors, scheduling appointments, collecting payments, handling phone calls, and maintaining the reception area's appearance. The representative plays a crucial role in delivering excellent customer service and supporting a smooth patient experience.
Key Responsibilities :
Provide a warm, friendly, and professional greeting to all patients and visitors.
Maintain a positive first impression of the organization, its staff, and its services.
Ensure the front office, waiting room, and reception area remain clean, organized, and presentable.
Handle incoming calls, route them to the appropriate person or department, and take detailed messages as needed.
Collect payments, verify insurance information, and update patient demographic data.
Schedule and reschedule appointments according to established policies, informing patients of necessary updates or required documentation.
Conduct interviews for sliding scale patients and ensure accurate documentation.
Run daily reports, balance day sheets, and prepare cash deposits.
Assist patients with medical assistance applications, ensuring proper completion, processing, and notification.
Manage incoming medication shipments, log details, and coordinate patient pickup.
Ensure timely and accurate documentation in the electronic medical record (EMR) system.
Adhere to HIPAA, OSHA, and organization-specific guidelines and protocols.
Cross-train in other front desk roles to support team flexibility and coverage.
Participate in training sessions and contribute to maintaining a Patient-Centered Medical Home environment.
Address patient inquiries or concerns promptly and professionally, offering solutions or rescheduling options when necessary.
Qualifications :
Strong interpersonal and communication skills with a focus on customer service.
Proficiency with EMR systems and basic office software.
Ability to handle cash transactions and balance daily financial reports.
Excellent organizational skills and attention to detail.
Familiarity with insurance verification and medical documentation processes is a plus.
Join Our Team :
As a valued member of our Patient Services Team, you’ll contribute to providing exceptional care and service to our patients. Your role is essential to maintaining a welcoming and efficient environment that supports our mission of high-quality healthcare delivery.
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