Front Desk Representative

Job Summary
We are seeking a dedicated and friendly Front Desk Representative to join our team. The Front Desk Representative serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This role focuses on greeting visitors, scheduling appointments, collecting payments, handling phone calls, and maintaining the reception area's appearance. The representative plays a crucial role in delivering excellent customer service and supporting a smooth patient experience.

Key Responsibilities:

• Provide a warm, friendly, and professional greeting to all patients and visitors.
• Maintain a positive first impression of the organization, its staff, and its services.
• Ensure the front office, waiting room, and reception area remain clean, organized, and presentable.
• Handle incoming calls, route them to the appropriate person or department, and take detailed messages as needed.
• Collect payments, verify insurance information, and update patient demographic data.
• Schedule and reschedule appointments according to established policies, informing patients of necessary updates or required documentation.
• Conduct interviews for sliding scale patients and ensure accurate documentation.
• Run daily reports, balance day sheets, and prepare cash deposits.
• Assist patients with medical assistance applications, ensuring proper completion, processing, and notification.
• Manage incoming medication shipments, log details, and coordinate patient pickup.
• Ensure timely and accurate documentation in the electronic medical record (EMR) system.
• Adhere to HIPAA, OSHA, and organization-specific guidelines and protocols.
• Cross-train in other front desk roles to support team flexibility and coverage.
• Participate in training sessions and contribute to maintaining a Patient-Centered Medical Home environment.
• Address patient inquiries or concerns promptly and professionally, offering solutions or rescheduling options when necessary.

Qualifications:

• Strong interpersonal and communication skills with a focus on customer service.
• Proficiency with EMR systems and basic office software.
• Ability to handle cash transactions and balance daily financial reports.
• Excellent organizational skills and attention to detail.
• Familiarity with insurance verification and medical documentation processes is a plus.

Join Our Team:
As a valued member of our Patient Services Team, you’ll contribute to providing exceptional care and service to our patients. Your role is essential to maintaining a welcoming and efficient environment that supports our mission of high-quality healthcare delivery.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

Salary : $15 - $16