Branch Manager Non-Exempt

Position purpose - Responsibilities/Duties/Functions/Tasks

The purpose of this position is to exercise complete responsibility for the immediate branch as well as any satellite branches within the branch manager’s supervision.  These responsibilities include directing, coordinating, and monitoring all sales, branch operation, and personnel development activities to create a business operation that increases sales, profitability, market share, and customer and employee satisfaction.

Assesses local market conditions, identifies current and prospective sales opportunities, and develops forecasts, financial objectives, and business plans for the branch

Has at least    years of Mortgage Experience

Analyzes and exercises independent judgment and discretion in advancing PRMI’s business objectives and the interests of PRMI’s customers regarding significant financial decisions

Develops, implements, and maintains sales and profitability plans according to account management principles

Carries out major assignments affecting business operations of the employer or the employer’s customers

 Performs the following tasks in completion of major assignments if the branch manager is a loan originator:

collects and analyzes information regarding the customer’s income, assets, investments, or debts

analyzes applicant data, credit, and collateral property value

determines which financial products best meet the customer’s needs and financial circumstances

provides advice to the customer regarding the advantages and disadvantages of available financial products

markets, services, or promotes the employer’s financial products

Directs all operational aspects of the branch which include distribution operations, customer service, human resources, administration, and sales in a manner that supports reaching the profitability goals  

Ensures that all areas of work performance or departments are properly staffed and directed

Provides training, coaching, development, and motivation to bring out the best in each team member

Takes on the responsibility for the orientation and evaluation of all employees

Oversees branch financial management

Recommends desirable changes in the policies and goals of the branch and the organization

Assists managers in developing branch and organizational objectives as well as budgets

Communicates effectively with other branches and senior managers concerning effective practices, competitive intelligence, business opportunities, and needs 

Addresses customer and employee satisfaction issues promptly

            Manages the branch by following high ethical standards and complying with all government regulations

Maintains and enforces personnel policy

Regularly evaluates the effectiveness of the branch operation to ensure policies are being observed and the profitability goals of the branch, division, and organization are being achieved

Takes prompt corrective action as needed

Increases personal knowledge and expertise in business, appropriate technology, etc.

Follows company policies and procedures

Performs other duties as assigned

Qualifications

·         Basic reading, writing, and arithmetic skills are required with a strong attention to detail

·         Strong communication skills, both written and oral

·         Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions

·         Ability to multi-task

·         Knowledge of Microsoft Excel and Microsoft Word

·         Familiarity with Accounting terms and procedures (e.g. debits, credits, General Ledgers, etc.)

Preferences

·         Typing Speed of 50 wpm

·         Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information , Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.  To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location).  Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.