Business Operations Coordinator

Primary Services is excited to announce the role of Business Operations Coordinator for a leading company in the energy industry. This is an excellent opportunity to join a fast-paced and dynamic work environment, where you’ll have the chance to enhance operational excellence and drive process improvements across the organization. This role offers exposure to cross-functional teams and senior leadership, all while working in a hybrid environment with competitive compensation and growth opportunities.

Join a top-tier company where you will be crucial in improving business processes, driving efficiency, and optimizing operational performance. Your expertise in data analysis, problem-solving, and process management will directly contribute to the company’s ongoing success in the energy sector.

Responsibilities

• Identify, document, and assist in developing processes and gaps across departments.
• Perform daily processing tasks and minimize exceptions to ensure smooth operations.
• Use root cause analysis to solve errors, exceptions, and process gaps.
• Interpret complex data and clearly communicate findings to stakeholders and third parties.
• Ensure business requirements, regulations, and compliance standards are met in daily tasks and exception handling.
• Design and maintain a robust quality control process for daily tasks and exceptions.
• Provide user support for applications, projects, and processes.
• Generate routine and ad hoc reports, using data to drive performance and results.
• Prioritize and coordinate tasks effectively based on competing deadlines and business needs.
• Communicate tasks' upstream and downstream impact, making connections across teams.
• Take a proactive approach to research and analyze complex business issues, providing timely, accurate solutions.
• Conduct cost-benefit and efficiency analysis to improve processes continuously.
• Investigate remittance exceptions and ensure accurate posting to appropriate accounts.
• Work with vendors to address incentive fulfillment issues and other concerns.
• Review daily reports, identify anomalies, and take action accordingly.

Qualifications

• High School Diploma or GED equivalent required. Bachelor’s degree preferred, or relevant experience.
• At least 2 years of experience in an operations or analytical role.
• Strong passion for analytics with a focus on driving business performance.
• Advanced proficiency in Microsoft Excel.
• SQL experience is a plus.
• Experience with data visualization tools like Power BI or Spotfire is a plus.
• Ability to handle multiple projects simultaneously and collaborate with stakeholders.
• Excellent written, verbal, and interpersonal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to perform under pressure and meet tight deadlines.
• Capable of adapting to rapidly changing environments and priorities.

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