What are the responsibilities and job description for the Solar Technician - Virtual Troubleshooting position at Primary Services?
Join a rapidly growing industry focused on cutting-edge renewable energy technology while gaining hands-on training and career progression opportunities. Work with a collaborative, fast-moving team committed to customer success and technical excellence.
Primary Services is excited to announce the role of Solar Technician - Virtual Troubleshooting for our client, a leader in the renewable energy space. This is an excellent opportunity to contribute to the solar industry while gaining valuable experience in troubleshooting and technical support. If you're passionate about renewable energy and looking for an opportunity to grow your technical expertise, this role is for you.
Responsibilities :
- Provide first-line technical assistance to customers, installers, and field technicians via phone, email, and chat.
- Diagnose and troubleshoot issues related to battery storage systems, inverters, and energy management components.
- Guide customers through basic setup, configuration, and system diagnostics.
- Accurately log all support interactions and resolutions in the company’s ticketing system (Freshdesk / Salesforce).
- Communicate technical solutions clearly and effectively to both technical and non-technical users.
- Escalate unresolved issues to T2 Service Technicians for field intervention when necessary.
- Complete structured training to gain certification in troubleshooting and system diagnostics.
- Learn to interpret electrical schematics, system alerts, and performance data.
- Work towards T2 qualification, gaining hands-on experience in field service procedures.
- Collaborate with senior technicians, engineers, and product teams to improve troubleshooting guides and knowledge base articles.
- Provide feedback on common customer pain points to enhance training and product documentation.
- Participate in regular team training sessions and process improvement discussions.
Qualifications :
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