What are the responsibilities and job description for the Customer Care Advisor position at Primary Talent Partners?
Primary Talent Partners has a new Customer Care Advisor role with our large diesel and power manufacturing client in the West Chester, OH area. This will be a 3 month, FT contract with potential to extend and/or convert. The role is 100% onsite, so only local candidates are being considered at this time.
Pay: $24/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.
Schedule: M to F, normal business hours.
Description:
Serves as first point of contact with customer to promote quality customer service and assist withincreasing business within the branch location.
Key Responsibilities:
1. Computer Skills
2. Customer Service Skills
3. Organizational Skills
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
#PTPJobs
Pay: $24/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.
Schedule: M to F, normal business hours.
Description:
Serves as first point of contact with customer to promote quality customer service and assist withincreasing business within the branch location.
Key Responsibilities:
- Serves as the first point of contact with customers either on the phone or at the branch, developingpositive relationships with key customers.
- Assesses customers needs and gathers pertinent information
- Creates basic work orders in appropriate systems
- Provides some status updates to customers, as requested
- Communicates effectively - Developing and delivering multi-mode communications that convey aclear understanding of the unique needs of different audiences.
- Manages conflict - Handling conflict situations effectively, with a minimum of noise.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Directs work - Providing direction, delegating, and removing obstacles to get work done.Financial acumen - Interpreting and applying understanding of key financial indicators to makebetter business decisions.
- Instills trust - Gaining the confidence and trust of others through honesty, integrity, andauthenticity.
- Diagnostics Application - Translates customer complaints to develop troubleshooting plan;troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failedcomponents to enable a successful repair; validates repair by duplicating complaint to ensure it hasbeen resolved; documents results of troubleshooting in business systems to communicate what hasbeen done for payment and historical tracking.
- Warranty Process - Analyzes customer issues to verify root cause of failure and associatedprogressive damage using client published service information; interprets the warrantyadministration manual to determine eligibility for coverage and claim requirements; identifies itemsassociated with repair that can be covered and communicates to stakeholders; files a claim in theappropriate system using proper documentation and requirements to receive accurate settlement.
- Technical Escalation - Obtains product technical issue information and utilizes available resourcesincluding data management tools; elevates issues to a higher level of expertise, balancingtimeliness of customer response with investigation efforts; captures all troubleshooting steps in theappropriate database in order to ensure seamless transitions and accurate response to ticketresolution in a timely manner.
- Service Documentation - Creates and verifies customer, equipment and technical information;captures specific data using required service tools; follows procedures and documents requiredinformation in the service management system in order to have an accurate record of the workdone.
- Electronic Service Tool Application - Identifies the suite of available hardware and software toolsrequired for a service event; utilizes the appropriate electronic tool set to maintain the product ordiagnose and troubleshoot an issue; interprets electronic tool results or recommendations todetermine next steps for service resolution.
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.This position may require licensing for compliance with export controls or sanctions regulations.
- Experience: Requires significant relevant work experience or specialized skills obtained through education,training or on-the-job experience. Must be able to plug into a unit and open a work order in Guidanz.
1. Computer Skills
2. Customer Service Skills
3. Organizational Skills
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
#PTPJobs
Salary : $24
