What are the responsibilities and job description for the Customer Care Advisor position at Primary Talent Partners?
Primary Talent Partners has a new 3 month contract Customer Care Advisor opening with a diesel and engine manufacturing client operating out of West chester, OH. Potential for contract renewal or direct-hire opportunities are dependent upon performance and company budget.
Pay: $21 to $24/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.
Schedule: Monday - Friday standard business hours, 8:00am to 4:30pm
Description:
We’re looking for a Customer Care Advisor who thrives in a customer-facing role and enjoys solving problems with a hands-on, technical approach. As the first point of contact, you’ll play a key role in supporting customers, creating work orders, and performing basic diagnostic tasks on equipment. Role may be extended to cover another leave for a FTE in June.
Key Responsibilities:
- Perform basic diagnostics by plugging into a truck using a dongle and 9-pin connector to capture downloads.
- Act as the first point of contact—either in-person or by phone—for customer inquiries.
- Build and maintain strong relationships with customers through effective communication.
- Assess customer needs and gather essential information to support service efforts.
- Create and manage work orders in internal systems.
- Communicate service updates and provide information about products and services.
- Document all work accurately in service systems (e.g., Guidanz) for tracking and reporting.
- Assist with warranty processes, escalate technical issues when necessary, and support accurate claim submissions.
Top 3 Skills:
- Computer Skills - Ability to navigate software tools and capture diagnostic data.
- Customer Service Skills - Strong interpersonal and communication abilities.
- Organizational Skills - Detail-oriented with the ability to manage multiple tasks efficiently.
Qualifications & Experience:
- High school diploma or equivalent required.
- Relevant experience in customer service, diagnostics, or service support roles.
- Familiarity with service tools like Guidanz is a plus.
- Comfortable using diagnostic hardware (dongle and 9-pin connector).
- Must be able to handle basic mechanical and electronic troubleshooting tasks.
- Position may require compliance with export controls or sanctions regulations.
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
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Salary : $21 - $24
