What are the responsibilities and job description for the Desktop Support Analyst position at Primary Talent Partners?
Primary Talent Partners has a new 6-month contract for a Desktop Support Analyst with our industrial gas client in Branchburg, NJ
The Desktop Support Analyst II is the first point of contact for customers with an IT hardware problem, issue, question, or request. The primary duties include:
Job Responsibilities
Requirements
Education
Work Conditions
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
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- Pay: $32.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.
- This is an onsite position with some local travel needed - open to local candidates only.
The Desktop Support Analyst II is the first point of contact for customers with an IT hardware problem, issue, question, or request. The primary duties include:
- Interacts with users to understand and document all IT issues
- Install and maintain computer systems and peripherals following established standards and guidelines
- Perform other administrative duties including asset tracking and management, IT inventory maintenance, purchase requisitions, shipping, and general support to other team members
- Assist with the planning and implementation of IT projects across multiple sites
Job Responsibilities
- Be first level of IT support for business users across multiple sites
- Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions
- Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
- Open service requests and manage warranty repairs with hardware vendors
- Manage new user request process including configuration, setup, inventory, and testing of new user computers prior to delivery
- Retire old IT assets including record keeping and appropriate asset disposal
- Follow-up on equipment delivered to other sites and assure equipment was received and set up properly
Requirements
- Knowledgeable of TCP/IP, DHCP, DNS, VPN, and network fundamentals.
- Technical understanding and knowledge of Windows operating systems and Google applications, specifically Windows 7 and Windows 10
- Excellent interpersonal skills and ability to work effectively with others
- Demonstrated customer service and support skills
- Resourceful, customer focused, team player
- Positive, winning attitude
Education
- Associate or Bachelor's degree in Information Technology, or related certifications with 3 year(s) of experience in a similar role
Work Conditions
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects
- Participation in training sessions, presentations, and meetings
- Travel required for the purpose of meeting with remote clients or providing support at off-site locations. Valid driver’s license is necessary.
- Ability to lift up to 50 lbs.
- May require work in manufacturing facilities wearing protective clothing?
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
#PTPJobs
#LI-PTP
Salary : $30 - $32
