Global Ops- Scheduling & Cell Logistics Specialist

Logistics

Job Title: Global Operations Specialist, Scheduling and Cell Logistics
Location: 100% Remote
Length: 1 year contract
Pay Rate: $39-$41/hr ******** This position can be worked on OUR W2 only (Sorry- No C2C or sponsorship provided)
Work Schedule:

• Overnight Shifts: 3 shifts weekly, Friday night through Monday morning, 8:00 PM - 9:00 AM EST

• Training Schedule: Approx. 5 weeks, Monday-Friday, ~9:00 AM - 5:00 PM EST (may vary based on APAC/EU training schedules)

• Holiday On-Call: Required as assigned

• Travel: Occasional domestic/international travel (≤10%)

As a Global Operations Specialist - Scheduling and Cell Logistics, you’ll serve as the primary point of contact for manufacturing and logistics partners over the weekend. You'll oversee the patient treatment scheduling process for the manufacturing of autologous cellular immunotherapy products, ensuring timely coordination across collection, transportation, and manufacturing. You'll also troubleshoot real-time operational issues and maintain clear communication with both internal and external stakeholders.

This is a critical, hands-on operations role with the opportunity to participate in projects and growth initiatives as business needs allow.

• Act as the primary contact for apheresis centers, manufacturing sites, couriers, and logistics partners

• Create, update, and manage patient schedules across global treatment centers and facilities

• Monitor and coordinate collection, transport, delivery, and manufacturing activities

• Troubleshoot operational issues and develop real-time solutions

• Provide phone and email support to internal and external stakeholders

• Ensure a seamless, patient-centered experience

• Execute urgent escalations, product returns, and replacements

• Maintain accurate data within internal scheduling and case management systems

• Provide portal support to external users

• Participate in shift turnovers, team meetings, and tactical sessions

• Support holiday/on-call needs as assigned

Education & Experience

• Bachelor’s degree or equivalent work experience

• 3 years of experience in scheduling, planning, operations, logistics, and/or supply chain

• Experience in Salesforce CRM, APEX, Oracle, SAP, or similar systems preferred

• Familiarity with regulated environments (cGMP/FDA) is preferred

• Strong proficiency with Office 365, especially Outlook, Excel, PowerPoint, and Word

• Highly self-motivated and professional

• Strong organizational and problem-solving skills

• Exceptional customer service and communication abilities

• Calm and effective in high-pressure or time-sensitive situations

• Able to work independently as well as collaboratively in a global team environment

• Flexible and adaptable to rapidly changing priorities

• Strong sense of accountability and ownership

• Fluent in spoken and written English

Work Environment:
This is a remote role. Candidates must have a dedicated home office setup and reliable internet connection, as the position involves continuous computer and phone usage.