What are the responsibilities and job description for the ServiceNow QA Analyst position at Primary Talent Partners?
Job Details
Pay: $33.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.
Responsibilities:
HR ServiceNow is a case management/workflow application used by our HR organization. We have multiple ad hoc projects, application upgrades, and patches throughout the year, along with a backlog of application functionality we'd like to implement. We need someone to help manage the quality assurance (QA), testing, and documentation related to various projects and deliverables.
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Support the HR ServiceNow team in quality assurance/testing and documentation aspects of project delivery, application upgrades, patches, and other assigned duties.
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Work with the manager to create and maintain test scripts and establish a repeatable and sustainable QA protocol/strategy.
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Apply quality assurance and application testing protocols, including writing test scripts/user stories, leading test sessions, defect tracking and management, and creating associated metrics.
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Schedule and lead testing sessions with HR ServiceNow team members related to projects, upgrades, and patches.
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Analyze defects and collaborate with developers/specialists to identify root causes.
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Report and track defects to resolution; develop a process to capture QA metrics.
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Ensure technical documentation is reviewed and updated to assist with the QA process.
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Collaborate with other HRSD team members, ITSM ServiceNow, and other IT and business areas to ensure successful initiative delivery.
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Ensure all processes comply with ***'s policies and procedures and apply best practice standards throughout the product lifecycle.
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Must be available to work at least four hours one Saturday per quarter for system upgrades and patches.
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Must be flexible, adaptable to quickly changing priorities, and able to handle multiple projects simultaneously.
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Practice safety-conscious behaviors in all operational projects and procedures.
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Other duties as assigned.
Qualifications:
Top 3 Skills:
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Creating and maintaining test scripts.
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Ability to apply concepts across multiple lines of business.
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Experience using a QA software system (preferably qTest).
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at
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Salary : $33
