Optimization Analyst

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About Us: 

We are part of a forward-thinking Global Learning and Development organization dedicated to providing efficient process solutions to our program owners – we help them find the best way to get things done! Our team is composed of enthusiastic professionals who strive to excel in their endeavors and deliver exceptional results. Join us and be a part of a dynamic and collaborative environment where your skills and expertise will be valued and celebrated. 

What you get to do in this role:

• Developing Airtable bases sometimes heavy in automation  

• Configurations in the ServiceNow platform 

• Process evaluation and optimization 

• Data management including pivots and design formatting 

• Conceptualizing LMS integrations 

• Operationalizing in Cohort management tools 

• Stakeholder and relationship management 

• Conducting consultations and needs analysis 

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

• An automation mindset and determination for making things easier 

• Experience with Javascript for database automation 

• Knowledge about traditional project management principles and frameworks 

• Experience conducting requirements gathering and developing that documentation 

• Knowledgeable with process improvement methodologies  

• Data management principles; proficiency with analytics 

• Excellent communication and customer service skills 

• Experience in L&D is a plus  

• Be adaptable; to change, tools, process, etc 

Tools experience:

• Airtable 

• Excel 

• SmartSheet 

• Miro 

• LucidChart 

• Project management tracking and Gantt charts 

• LMS and cohort management tools 

• ServiceNow platform 

• Tools experience: 

   

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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