Operations Analyst Labor Optimization

Serving the needs of all families with young children,Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

Howyou’llmake an impact:

Asamember ofthe Retail Store Operations team, youarepivotaltoensuring seamless operational support for our 1,000 retail locations across North America.Youwill serve as a central resource, collaborating with cross-functional teams to enhance store efficiency,conduct tests,support operational initiatives, and address store-specific challenges.You will also contribute to store training and communicationtosupport our field leaders and their teamsas a subject matter expert in workforce management.This role reports to the Director, Store Labor Optimization, and is located in our Buckhead office 4 days per week.

75%:RetailStoreLaborManagementProcess

• Testingworkforce management (WFM)systemupdates;communicatingprocesschanges toimpactedretail fieldusers

• Owning the system enhancement and troubleshooting process in partnership with an external vendor; supporting a continual feedback loop from the end field user

• Being a functional expert in the Workforce Management System andidentifyingopportunities for enhanced functionality

• Identifyingopportunities and implementing changes to improve schedule efficiency and workload balance in stores

• Supportinglabor budgetdistributionvia the WFM system, ensuring all data isaccurate

• Communicating and providinginsight and store-level perspective to business leaders

25%:WFMTraining & Communication, Retail Stores

• Serve as akey point of contact regardingWFMsystem enhancementsandproblem-solving

• Effectively partner with internal teams to ensurerelevantfield communication isaccurate, succinct, andimpactful

• Evaluate, edit, andmaintaintraining materials and procedures for field teams

• Create, edit, andmaintainknowledge base materials for Home Office partners

• Present proposedupdates tokeybusiness partners and leaders; drive the successful executionof approved changes

• Work closely with store and field leadership tosolicitfeedback, train field teams, and updateimpactedpolicies/processes

We’dLove to hear from you if:

Must have:

• Experience with a Workforce Management systemin Retail Store or like type environment (schedule creation, timekeeping, andbudgetmanagement)

• Workingknowledge ofstandardretail practices and procedures

• Understanding ofretail store operating procedurespertaining toscheduling, timekeeping, and labor budget management

• Excellent verbal and written communication skills, strong analytical skills, and a collaborative approach to problem-solving

• Ability to be persuasive with details, facts and supporting data

• Strong interpersonal skills and ability to foster relationships throughout the organization

• Demonstrated ability to prioritize and manage projects from concept to completion within time constraints

• Experience creatingand deliveringpresentations

• Intellectual curiosity and desire for continuous learning and improvement

• Ability to thrive in a dynamic, fast paced team environment with frequent deadlines

• Retail Store Management or Store Operations

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Preferred skills and experience:

• Bachelor’s Degreein a related field preferred

• Retailstoreexperiencepreferred

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Our Team Members:

• Lead Courageously:Havea strong senseof personal values that align withourCompany values

• Collaborates Broadly:Build cooperation, trust,andthrive in a consensus driven environment

• Customer Focus:Proactively seek opportunities toleveragedata and fact-based insights to serve customers and/or internal clients

• Drive Growth:Set aggressive goals and implement plans precisely

• Cultivates Innovation:Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

Make a career at Carter’s:

• Career Development:Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you toutilizethese tools to elevate your professional prowess.

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NOTE: Thisjobdescription is not intended to be all-inclusive.The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in thejob description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.