C.H. Robinson is seeking a Service Assurance Manager to lead warehouse investigation, research, troubleshooting, and customer correspondence within the warehouse network. In this key position you will  play a crucial part in customer inventory activity and advocacy, driving continuous improvement and delivering upon and exceeding warehouse service commitments. You will collaborate closely with various stakeholders (Warehouse and Commercial leaders, IT, Industrial Engineering, and Transportation) to ensure an optimal customer experience. Apply today and join us as we work together to enhance warehouse operations, elevate customer satisfaction, and achieve excellence in service delivery! 

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

**The internal deadline to apply is 3:00pm EST on Wednesday, April 9th.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Proactively communicates with customers and account management to provide guidance and solutions to ensure customer needs are met and orders are fulfilled

• Manages conflict and navigates difficult conversations with tact and diplomacy

• Ensures quality execution against warehouse KPIs and service commitments

• Identifies process gaps and inefficiencies; conducts research to identify root causes and promotes change management and improvement

• Owns warehouse claim induction, research, and resolution process

• Operates as a resource for customer learning, coaching, development, and relationship management

• Translate diverse and specific feedback between commercial account management and warehouse leadership, ensuring appropriate action is taken.

• Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources

• Develops inventory reporting to support customer fulfillment, covering item-level details, quantities, velocity, and inbound replenishment.

• Interprets the customer’s business and service goals related to warehouse operations, effectively communicating performance outcomes and opportunities.

• Utilizes system and ad-hoc reporting capabilities for data-driven discussions, process improvements, and performance evaluations. Additionally, conducts forensic-level analysis to diagnose defects and inefficiencies. Contributes to resource materials, training documents, and quality reports.

• Other duties or responsibilities as assigned according to the team and/or country-specific requirements

Required Qualifications:

• High School diploma or GED

• Minimum 2 to 4 years of experience in warehouse operations, customer service, or related fields

• Ability to travel up to 10% (domestically)

• Ability to work onsite at a Warehouse location 5 days per week

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university

• Strong knowledge of warehouse and inventory operational environments

• Strong analytical and problem-solving skills; ability to make data-driven decisions

• Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen

• Ability to thrive under deadlines and work in a team environment, while also delivering independent results

• Strong prioritization skills, multi-tasking skills, and works with a sense of urgency

• Excellent verbal and written communication skills; must work effectively with all levels of management and employees

• Proficient in Microsoft Office Suite of programs

• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.  During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Salary : $54,400 - $84,900